01b. How do I download, install, and license Bentley PULS - before 2021?


Applies To
Product(s):PULS
Version(s):XM
Area: Installation
Original Author:Bentley Technical Support Group

Problem:

Instructions to download, install, and license PULS using licensing XM architecture (before Jan 2023)

See link here for updated instructions starting Jan 2023

Solution:

Attention: For additional information on system requirements, licensing, etc.. see the Readme document. 

System Requirements

Processor  Intel Pentium-based PC 486 or higher 

Operating System

· Microsoft Windows Vista

· Microsoft Windows XP Professional SP2 or later

· Microsoft Windows 2000 SP4 or later

Internet

  Microsoft Internet Explorer 5 or greater 

Memory

  128 MB
Hard Disk  52MB minimum free hard disk space
Input Device  Any industry-standard input device supported by Windows
Output Device  Any industry-standard output device supported by Windows
Video Graphics Card  Any industry-standard video card/monitor which OpenGL 3D graphics is supported
PDf Reader

  Adobe® Acrobat Reader 5.0 or greater

Step #1: Download PULS software:

Please submit a Service Request requesting download link to be sent.

Step #2: Requirements Before Installing PULS on Win 7

(Skip this step if installing on Win 2000, Win XP, or Win Vista)

PULS was not certified or tested to run on WINDOWS 7 or higher, it has only been authorized for installation on Win 2000, Win XP and Win Vista. Installation and results from the application installed on Win 7 are at your own risk and without Bentley Technical support. 

Note: For those installing the application on Win 7 please perform the steps in this section, for all other OS installations (i.e. Win 2000, Win XP, or Win Vista), skip this section and continue to the next section.

Windows 7 has some features and settings that may need to be adjusted in order to install / use PULS XM correctly. Please see the following one or more suggestions.

      1. Platforms supported: Windows 7 Professional or higher (application will not function correctly on other version of windows)
      2. Install to the default locations (do not select a different installation drive location, known issue to crash the installer)
      3. Modify Setup Properties: Compatibility mode.

D. Error occurs when installing:

Unhandled Exception Error number 0x80040707:

If you're getting this error message as part of an installation or upgrade routine, here's one of the easiest ways to circumvent the problem:

E. Turn off DATA execution

Turn off data execution protection before installation of PULS

F. Inspect background processes

Some applications that are running in the background may cause problems when trying to install the application. Verify the following types are turned off during the installation process:

Note: If you are still having installation problems on Win 7 after trying all the above suggestions, please send your computer’s information.

A. Start> Programs>Accessories> System Tools> System Information. After the program has been opened, select File> Save> save file and send a copy of systemname.NFO file for review.

B. Also, perform the following: start DOS command, c:\> Dir /s /o /ogne>systemname.txt, send me a copy of
the systemname.txt for review. This file may be large and can be shrunk by adding it to a ZIP file.

The Development team will review the information and try to help but there is no guarantee as PULS was never designed to run on Win 7 or higher.

Step #3: Install Bentley IEG License Services:

Bentley IEG Select Service is required to license the PULS application. Please perform the following steps:

1. This procedure assumes that SELECTserver XM has been install and configured, If not, please install the SELECTserver  (contact the SELECTserver group for assistance).

2. Must log onto user's computer with full Administration rights.

3. Suggest that Bentley IEG License ServicesPULS XM is installed while accepting all the default settings.

a. Prefer that the application is not installed over a network connection; suggest that the EXE file is on the users system before starting the installation.

b. If Bentley IEG Service has already been installed, confirm version is the most latest. If not, uninstall all previous versions of program.

c. Navigate to the EXE file download using the procedure above.

Default:  C:\Downloads \Bentley \

d. Double click on the "iegls02002001en.msi" to start the installation process.

Attention: Do NOT start the program at this time. Continue to the next section.

Step #4: Install PULS XM 08.09.xx.xx

1. This procedure assumes that SELECTserver XM has been install and configured, If not please install the SELECTserver  (contact the SELECTserver group to assist you).

2. Must log onto user's computer with full Administration rights.

3. Suggest that PULS XM is installed while accepting all the default settings.

a. Prefer that the application is not installed over a network connection; suggest that the EXE file is on the users system before starting the installation.

b. If you have already installed PULS XM, uninstall all previous versions of PULS

c. Navigate to the EXE file download using the procedure above.

Default:  C:\Downloads \Bentley \

d. Double click on the "pls08090028en.exe" to start the installation process.

Note: Be patient while the application is installing as it is checking to verify programs already installed, verifying drive space, etc.. there may be periods when it appears nothing is happening. Give the system time. In the event the installation stops a warning / error will be presented. Just follow the prompts and be patient. Highly recommended that all applications are closed during the installation process. On average it will take 6-8 min to install everything.






Attention: Do NOT start the program at this time. Continue to the next section.

Step #5: Optional - Install PULS Updates

If updates were available, install PULS updates using the procedure located in the "Install PULS Update files_Rev01.pdf" (located in the downloaded file. Afterwards, please continue with next section before starting the application.

Step #6: Set-up Licensing

1. Press START> All Programs>  Bentley> PULS XM> "License Management Tool". 

If one of the following message appears:

or

press the Cancel button. Be sure that Bentley IEG on STEP #3 above was completed, if Yes, then pres START> All Programs>  Bentley> PULS XM> Right click on "License Management Tool", and select "Properties".

A. On the "Shortcut" tab, change the "Target" path name,

from:

"C:\Program Files\Common Files\Bentley Shared\IEG\IEGLCS\LicenseTool.exe"

To:

 "C:\Program Files (x86)\Common Files\Bentley Shared\IEG\IEGLCS\LicenseTool.exe"

B. Change the "Start in" path name,

from:

"C:\Program Files\Common Files\Bentley Shared\IEG\IEGLCS\LicenseTool.exe"

To:

 "C:\Program Files (x86)\Common Files\Bentley Shared\IEG\IEGLCS\LicenseTool.exe"

C. Press Apply button, and then press OK button  to close the dialog.

Press Apply button, and then press OK button  to close the dialog.

D. Try to run the License Management Tool (LMT) application from the start menu or desktop icon.

2. After "License Management Tool" (LMT) has been started, a dialog will appear, select Tools> Option:

A. Enter the Server Name:

B. Enter the Site Activation Key:

Question: Where do I find the Server Name and Site activation Key

Answer: Contact your company's assigned Bentley On-site Administrator(s) for this information

C. After entering the 2 values above, press the "Test connection" button:

i. If the following appears:

Server does not support this Activation Key.

Press OK button, 

There are only 2 reasons for this failure:

A. Computer not connected to the internet (confirm internet connection)

B. One or both Server name / Site Activation Key was entered incorrectly (confirm text string entered).

IMPORTANT: Only after pressing the "TEST Connection" button and "SELECTserver and Activation Key verified." message is displayed can any of Bentley's applications become licensed. 

OR

ii. The following appears:

SELECTserver and Activation Key verified.

Press OK button, close the message, Press OK again to close the Options dialog, going back to the main License Management Tool screen. continue to next step.

3. Select the License Checkout Tab, scroll down the listing looking for PULS Option 1, 2, and/or 3 as shown below.

Application Name is missing from the Product Listing:

Reasons Why the application name may be missing from the Product Listing:

A. The application is not on your SELECTserver. Contact Bentley Licensing to confirm applications on your contract and when your contract will expire.

B. The SELECTserver has not been updated. Press F9 keyboard key (generally located on the top row of a keyboard), the application is sending log information back to the Bentley hosted server, wait just a moment for the light show to stop. At this point the product listing will be refreshed with the latest SELECTserver information. Search the product listing again for PULS Option 1,2, and/or 3.

C. There are check out restrictions on the SELECTserver for the user and or the application. Please contact your Bentley On-site admin or Bentley Licensing Department. Only these people have access to the SELECTserver and will be able to look up and see where the licenses are located and what checkout restriction may be in place.

If you are a Bentley On-Site admin see more information about "Client Access Restrictions" and  Custom Activation Groups.  

If the License is in use by another, consider increasing your pooled license, contact your Bentley Account Manager for options and pricing.

4. Check the "Available" column to the right of the application

Is the value >0 ?

If the Value is greater than 0, therefore a license is available for the application, start PULS.

Is the value = 0 ?

If the value is = 0, this means that there is no license available for this application in your current pooled license. Therefor the program will revert to DEMO model if you try to start it until such time that this value is > 0.

Things to Try:

1. With License Management Tool open, press F5 keyboard key (generally located on the top row of a keyboard), wait just a moment and the screen will be refreshed with the latest information from the SELECTserver. Search the product listing again for PULS Option 1,2, and/or 3.

2. With License Management Tool open, press F9 keyboard key (generally located on the top row of a keyboard), the application is sending log information back to the Bentley hosted server, wait just a moment for the light show to stop. At this point the product listing will be refreshed with the latest SELECTserver information. Search the product listing again for PULS Option 1,2, and/or 3.

3. In order to find out who has this license checked out in your license pool, please contact your Bentley On-site admin or Bentley Licensing Department. Only these people have access to the SELECTserver and will be able to look up and see where the licenses are located. If you are a Bentley On-Site admin see procedure here.  If the License is in use by another, consider increasing your pooled license, contact your Bentley Account Manager for options and pricing.

Step #7: Start Bentley PULS

1. Start PULS by double clicking on the desktop icon or from the Start Menu> Bentley>  PULS XM

2. When you first start the Bentley PULS, a License screen will appear (or with PULS started, select Tools> Set Editions):

3. Based on the Product(s) that were available in the License Management Screen above, select a PULS license that had more that 1 available license (Example, based on image above, PULS Option 1 or 3 are valid selections). If PULS Option 2 was selected the application would have reverted to DEMO model because as shown above in the LMT screen, PULS Option 2 has 0 license available.

4. If the program reverts to DEMO mode see steps above on Things To Try: 

Step #8: Confirm Application has a License

After pressing PULS Option 1, 2, or 3 button, the application will look at your License Management Tool, check available license for the product selected, if available, reduce the available pool licenses by 1, and the application will be ready for you to use. To verify the application has a valid license, the top application bar will have one of the following:

     

HOWEVER, if a valid license was not found to be available, the application will revert to DEMO mode, as indicated by:

If revert to demo, (see Step #5 above for details)

    1. Verify PULS version selected above matches the license available in Tools> Settings> License Management Tools> Product list.
    2. Verify license is available, Tools> Settings> License Management Tools> available column next to product selected >0.
    3. Verify the internet connection and SELECTserver connection.
    4. Verify SELECTserver XM Dashboard Settings (i.e. Application restrictions, user restrictions, etc...) ONLY Bentley License Team or On Site Admin has access - http://selectserver.bentley.com/bss/admin/ 

Contact Bentley License Team

If your application is not licensed correctly due to License Management Tool issues, please contact the Bentley License department to verify your account status. 

See Also

Installation - Bentley PULS

Bentley AutoPIPE