Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE


Applies To
Product(s):AutoPIPE
Version(s):ALL;
Area: Installing
Date Logged
& Current Version		April. 2018
11.03.00.08

Problem:

When trying to install AutoPIPE, an error message message was found in installation log file:

Faulting application name: autopipe.exe, version: 11.3.0.8, time stamp: 0x5ac26bcc
Faulting module name: InProcessClient32.dll_unloaded, version: 0.0.0.0, time stamp: 0x5ace71c4
Exception code: 0xc0000005
Fault offset: 0x745ef920
Faulting process id: 0xf04
Faulting application start time: 0x01d3ebd8de080e1d
Faulting application path: C:\Program Files (x86)\Bentley\AutoPIPE CONNECT v11\autopipe.exe
Faulting module path: InProcessClient32.dll
Report Id: 1c219e17-57cc-11e8-a96c-54e1ad30bb6a

Or

InProcessClient64.dll. appears

OR

Why does this occur and hod best to avoid it. 

Solution:

This appears to be caused by an antivirus blocking the program (Sentinel One anti-virus). Two options are possible

1. Disable the antivirus ( ex. Sentinel Agent) and test the program

2. Add the program to exceptions in the antivirus settings. 

It may be useful to exclude the AutoPIPE folders and sub-folders:
C:\Program Files (x86)\Bentley\
C:\ProgramData\Bentley
C:\Users\username\AppData\Roaming\Bentley
C:\Users\username\AppData\Local\Temp
Also, creating exceptions for the various types of files used by AutoPIPE products can be helpful. For a complete list contact Bentley AutoPIPE

3. Try launching the program from the executable file and run as administrator. 

4. In some cases the anti-virus software may have prevented the application from installing correctly and therefore completely uninstall, reboot (important), download a fresh copy of the application from the Software downloads, and reinstall will be required.

At this point if the problem still persist, refer to the following:

a. 0xc0000005: The Best Ways to Solve the Windows Error

b. Application Error (0xc0000005) - Microsoft Community

c. Fix a corrupted user profile in Windows

If the problem persists after exhausting all attempts made from above information, then please log a Bentley Service Request and provide a WINDBG log file for review.

See Also

MicroStation Connect does not start (SentinelOne)

Bentley AutoPIPE