| Product(s): | MicroStation, MicroStation PowerDraft, Bentley View | ||
| Version(s): | CONNECT Edition | ||
| Environment: | Windows 10 | ||
| Area: | Exception | ||
| Subarea: | N/A |
Problem
MicroStation CONNECT Edition does not start.
When initiating the application, the splash screen (as shown) briefly appears for a few seconds and then quickly disappears:
Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays text similar to the following:
Faulting application name: microstation.exe, version: 10.16.0.80, time stamp: 0x60c9cf09
Faulting module name: InProcessClient64.dll, version: 4.6.13.298, time stamp: 0x6069e6d8
Exception code: 0xc0000005
Fault offset: 0x00000000000547a9
Faulting process id: 0xf54
Faulting application start time: 0x01d77991bcc3863f
Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe
Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 4.6.13.298\InProcessClient64.dll
Report Id: d29c849c-a64c-46e1-b599-e73e8576d38f
Faulting package full name:
Faulting package-relative application ID:
It is been observed that this issue will occur for most if not all applications that run off the CONNECT Edition platform (i.e. MicroStation PowerDraft CE, Bentley View CE, OpenRoads Designer CE, etc.)
Solution
Note: Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products.
Share the data by logging a Service Request so our Support team can review them.
Do also share the Event logs - check video.
This appears to be caused by an antivirus blocking the program (SentinelOne anti-virus).
To remedy the issue, try the following:
1. Launch the program from the executable file (MicroStation.exe) and run as administrator:
2. Disable Sentinel Agent and try launching MicroStation.
3. If at all possible, try temporarily uninstalling the antivirus program and run MicroStation
4. Configure Exclusions and Include them in SentinelOne Policies
Add the following files/folders to the antivirus exclusions
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll
For MicroStation 2023 use the following path
C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe