| Applies To | |||
| Product(s): | RAM Connection | ||
| Version(s): | 09.00.00.41 | ||
| Environment: | N/A | ||
| Area: | Installation | ||
| Original Author: | Bentley Technical Support Group |
Problem Description
Running the rc09000041en.exe file appears to install quickly, but the installation is not complete. No shorcuts are created on the desktop or in the start menu and no files are put in c:\Program Files (x86)
Reason
The file rc09000041en.exe only extracts files and subfolders to some directory on the hard drive when it is run. The path to that folder is set in the second screen and defaults to C:\BentleyDownloads\rc09000041en
But this process is just the extraction of the file contents, not the actual installation of the software.
Steps to Resolve
- Open the folder where the contents have been extracted, e.g. C:\BentleyDownloads\rc09000041en
- Drill into the subfolder called "Install CD of RAMConnection 9.0"
- Run Setup.exe
Running Setup.exe should pull up the actually Ram Connection 9.0 installation splash screen.
If this screen still fails to appear it could indicate a problem with the Adobe Flash player.
Note, at the top is a button to select either the English version default or the Spanish version.
No separate installation for Ram Connection for Ram Elements or Ram Connection for STAAD.pro is required.
See Also
[[Why does RAM Elements also retrieve a RAM Connection license?]]
[[RAM Connection v9.0 and Ram Elements]]
Unable to Satisfy All Prerequisites for RAM Connection Release 9.0