| Applies To | |||
| Product(s): | RAM; STAAD | ||
| Version(s): | CONNECT Editions | ||
| Area: | General; Installation |
What happens if I don't sign in to Bentley Service through the CONNECTION client?
With most CONNECT Edition or CONNECT Enabled products, the CONNECTION client service is installed automatically and sign in happens at start up. When starting any of the applications, if the user is not signed in the the sign in dialog will appear.
Canceling the dialog using the red x is the same as signing out and the product should perform normally but no Bentley Cloud Services will be available and no project associations can be made.
What happens if I uninstall the CONNECTION client?
As noted on screen when uninstalling the CONNECTION client, most Bentley CONNECT Edition products require the CONNECTION client in order to function properly.
We have tested the various structural products behavior when the CONNECTION client is uninstalled and the products all function other than warnings and limitations of the type noted below. Uninstalling the service will result in warnings when starting the software. For example, in RAM Structural System v15, the following message will appear:
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CONNECTION Desktop Client installation not found.
Please visit www.bentley.com to learn more about the benefits of CONNECT Edition.
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Those benefits and other questions about Bentley Cloud Services are addressed on the Bentley CONNECT Overview.
A similar message appear with Ram Concept.
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CONNECTION Client installation not found.
Run the Concept installer to install CONNECTION Client and utilize Bentley Cloud Services.
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I am not planning to use Bentley Cloud Services, how can I access my files without registering a project?
You can always skip the step of assigning any project by canceling the dialog using the Cancel button or the Rec X and still work on your files.
A few users have reported a crash (MFC Application Error) with Ram Manager CONNECT Edition when canceling out of the Assign Project dialog before the list of projects is refreshed. Until we have a solution to this issue we recommend either waiting until the project list is populated and a project can be assigned, or uninstalling the CONNECTION client service as noted above.
When starting my CONNECT Edition application why do I get a warning that the CONNECTION Client is not running?
If you start a CONNECT Edition application and the CONNECTION Client service is not running, or you are not signed in you will be presented a warning. The warnings come from the application that was started so the wording can vary, here are some examples.
To avoid the warning, make sure the latest CONNECTION Client service is installed and running and that you are signed in.
If the CONNECTION Client service is not installed, here's how to download it: How to Download the CONNECTION Client
If the service is installed, but not running, start it by clicking the Windows key, searching for CONNECTION Client and then clicking the CONNECTION Client Desktop app result.
I just installed a program, but I'm getting a login error, "User failed to login"
A notification was sent through our blog requesting users to update the CONNECTION CLIENT by February 6th.
In case, you have not updated the CONNECTION CLIENT by this date, you will receive the “User failed to login” error. You will need to download the CONNECTION client.
It is available for download from the ‘Software Downloads’ tile at connect.bentley.com. Search for 'CONNECTION Client'. select CONNECTION Client from the list.
Further documentation about this problem CONNECTION Client: User Failed to Login.
Note: RAM Elements, STAAD users may get the same login failure error, if the CONNECTION client was not updated before February 6th.
I'm getting the message "Unable to connect to the EULA service. Please try again later."
When attempting to log into the CONNECTION client, the following error may appear:
And, as a result, applications like Ram Structural System (Ram Manager) CONNECT Edition will report that Bentley Cloud Services are unavailable:
This happens when the date/time on your system is out of sync with our IMS identity server. To resolve the problem right click on the date/time indicator int he system tray and select "Adjust date/time". In the subsequent dialog, reset the time to be accurate (it must be accurate to 5 minutes of global time).
I am trying to install CONNECTION Client as part of the Structural Enterprise, I am getting a message to get a newer version of Windows
CONNECTION Client is tested and certified for Windows 8 (64-bit), Windows 7 (64 bit) and Windows Server 2012 (64-bit).
You must be using an older operating system like Vista; please update your operating system.