Applies To
	Product:	RAM Structural System;
	First Affected Version:	14.07.00.000
	Found in Version:	N/A
	Fixed in Version:	N/A
	Environment:	All
	Area:	Installation
	Subarea:	N/A
	Issue #:

Problem Description

A COM Surrogate Has Stopped Working error occurs during a process, like opening an existing file or designing concrete columns.

Reason

Virus scan software is preventing one of the program EXE files from executing the command.

Solution

Exclude the RAM Structural System EXEs from virus protection. These file are saved in the Prog folder of the root RAM Structural System program files directory (C:\Program Files\Bentley\Engineering\RAM Structural System\Prog. In the case of concrete column design, other files are saved in C:\Program Files (x86)\Common Files\Bentley\Engineering\BiaxialInteraction