COM Surrogate Has Stopped Working Error

 Applies To 
 Product:RAM Structural System;
First Affected Version:
 Found in Version:N/A
Fixed in Version:N/A
 Area: Installation
 Issue #:

Problem Description

A COM Surrogate Has Stopped Working error occurs during a process, like opening an existing file or designing concrete columns.


Virus scan software is preventing one of the program EXE files from executing the command.


Exclude the RAM Structural System EXEs from virus protection. These file are saved in the Prog folder of the root RAM Structural System program files directory (C:\Program Files\Bentley\Engineering\RAM Structural System\Prog. In the case of concrete column design, other files are saved in C:\Program Files (x86)\Common Files\Bentley\Engineering\BiaxialInteraction