To make it easier when sending an email and storing files, we recommend adding all files to a ZIP / RAR file(s)

File size = or < 1gig

Option #1 - Using Bentley Case

Reply to an opened Case email with zip file containing all of the requested files. Max file size = 1 gig. 

Option #2 - Use any of the options below

File size > 1 gig

Please see the following options to upload your file to our Sharefile Location. But, do not forget to send an email to your logged case with the name of the file uploaded. Otherwise, it may be lost. 

Option #1 - Using Bentley's Case Manager

Open your Connection Center web portal, scroll down, A. mouse click on the white tile labeled "My Case", in a moment a list of all your current and past Cases will displayed, B. open an active Case, C. select the Attachments tab, D. press paperclip icon, and E. Drag and Drop / Click hyperlink to "Choose a file" to upload.  

Option #2 - Your own FTP site

Post to your own FTP server, network shareable drive, or other file sharing services available and send a link that can be used to download your file.