Product(s):	Structural Synchronizer
	Version(s):	11.00.03.04
	Environment:	64 bit OS
	Area:	Installation

Problem Description

Users are unable to install Structural Synchronizer CONNECT Edition 11.00.03.04, getting a message that indicates, "Failed to copy payload for Bentley DgbDb i-model Importer (x64).

Solution

Look for the file ItgDgnDbImporter_1.6_x64.msi in the folder where the ssync11000304en.exe installer is located. If it is there, delete, rename or move it and try running ssync11000304en.exe again.
See attached.

See Also

Integrated Structural Modeling Home