Applies To
	Product(s):	RAM Elements, RAM Connection
	Version(s):	CONNECT Edition
	Environment:	N/A
	Area:	Licensing
	Original Author:	Payel Sasmal, Bentley Technical Support Group

Problem Description

I have updated RAM Elements and RAM Connection. After subsequent reboots, neither will open. Both hang on their respective splash screens. On the bottom of each splash screen, I can see it says verifying license.

Solution

The latest versions of RAM software require a successful connection to the Connection Client. Upgrade to the latest version of Connection Client.

Make sure that you have selected the correct architecture of Connection Client (x86 or x64) .

Once downloaded, uninstall all the existing versions of Connection Client from the machine and then install the latest version.