Applies To
	Product(s):	RAM Elements
	Version(s):	CONNECT Edition
	Environment:	N/A
	Area:	Licensing
	Original Author:	Payel Sasmal, Bentley Technical Support Group

Problem Description

When I tried to open RAM Elements, I am getting the following message.

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Solution

The latest versions of RAM software require a successful connection to the Connection Client. It is possible that there was some network issue which has disrupted a successful connection to the Connection Client. 

To resolve this, please download the latest version of Connection Client. Make sure that you have selected the correct architecture of Connection Client (x86 or x64) .

Once downloaded, uninstall all the existing versions of Connection Client from the machine and then install the latest version.