Perform the following steps:
1. Sign into CONNECTION Client
Note: if one is not able to start connection Client, use instructions here to manually run a health check.
2. Press settings gear button, and then select "Health Check"
3. In a moment a new dialog will appear (CONNECT License Client Health Check), press "Run Check" button.
4. The application will perform 7 test and provide an indicator on the success or failure of each test.
5. Press "Copy Results" button, located near the bottom
6. Open Microsoft Word, paste the contents to a new document.
7. Go back to the Health Check dialog, using the Scroll bar, scroll to the bottom of the dialog and take a screen shot.
8. Paste the image into the new document, save the document using the SR number as the document name, and send to Bentley for review.
See Also
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