Follow these instructions to log a New issue occurring inside of AutoPIPE:

1. With AutoPIPE open, select HELP> Technical Support - 

2. A browser window will appear and display the AutoPIPE Technical Support page. Suggest to read the entire page for generally information needed by technical support, When ready to log a new case, find "Need Technical Support..." press on "Click Here" hyperlink:

3. Next, the following web page will appear, select the Black tile corresponding to the type of support needed (ex, AutoPIPE Licensing, select the Licensing Support):

• License Support button for all licensing issues
• Technical Support button for issues occurring inside of AutoPIPE
• etc...

4. A new web page will appear,

Notes:

A. if not signed in, the following may appear.

Sign In with your Bentley Communities credential. Press "Next" button to continue.

B. If you are unable to access Bentley, please perform one or more of the following actions:

a. Contact your company's appointed Bentley On site Administrator, request access to log a service request.

b. Confirm User name and Password entered are correct. All Bentley websites use the same credentials to sign in. Press Forgot Password as needed.

c. New Users must sign up for an account by pressing the hyperlink Sign Up Now.

d. Last resort, contact nearest Bentley office, and speak with an analyst about web related issues, including login and password

5. Now, fill in the form as required, add attachments and press "Submit" button to continue.

Note: 

1. If you / user are not listed. located company appointed Bentley On-site Admin, explain to them that you are not affiliated to the organization (note: due to privacy policies Bentley Support cannot add user XYZ to the account), request the Bentley On-site Admin use instructions: to Add a User, and to Manage user roles.

2. Choose the correct Priority as defined by Bentley, select the "?" next to the Priority setting to see a list of definitions.

3. If the product is not indicated in the Dropdown listing, then enable the check box for Full Catalog. After enabling this check box, wait a moment and a full listing of selections will become available.  

6. After pressing Submit button, you will transferred to your Home > My request page with this new case opened. You'll have the opportunity to send more more information / attachments on this requested case.

7. Expect to receive an response on your case in a short period of time per Service Level Agreement (SLA) here. 

+++ Important +++

1. All emails that are sent to support@bentely.com that are not formatted correctly maybe lost and never responded to (Select Link here.)
2. As mentioned in the link above, the subject must contain the associated formatted CASE number and support@bentley.com must be in the To or CC addressed field

See Also

Manage, Update, Close cases in Support Portal

Technical Support