| Applies To | |
| Product(s): | AutoPIPE |
| Version(s): | ALL; |
| Area: | Crash |
| Date Logged & Current Version | March 2024 23.00.01.367 |
Problem:
The following appears in Event Viewer when AutoPIPE crashes on start up:
Faulting application name: autopipe.exe, version: 12.8.5.27, time stamp: 0x655da97c
Faulting module name: nvoglv32.dll, version: 31.0.15.3667, time stamp: 0x64af3e5c
Exception code: 0xc0000005
Fault offset: 0x014df5e6
Faulting process id: 0x4ec4
Faulting application start time: 0x01da76d8222b56c5
Faulting application path: C:\Program Files (x86)\Bentley\AutoPIPE CONNECT v12\autopipe.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvdw.inf_amd64_e36090c103bd5649\nvoglv32.dll
Report Id: 816f618d-7518-4f58-a27e-528bd4f5300f
Faulting package full name:
Faulting package-relative application ID:
Why and how to avoid?
Solution:
In one particular report case, the computer used Nvidia graphics card where the driver had just been updated from Nvidia drivers v31.0.15.1766 to use the new driver; Nvidia drivers v31.0.15.2727 or newer. Operating system and graphics card model do not seem to be factors.
The solution to this reported case was to role back to the previous graphics card drivers.
Update: June 20, 2024:
After updating the graphics driver to Nvidia drivers v32.0.15.5599, rebooting the computer, AutoPIPE now runs without an issue.