"Failed to install iTwin Services Add-in; 0x800705b4 appears in log file"... message appears when tr


Applies To
Product(s):AutoPIPE
Version(s):ALL;
Area: Install
Date Logged
& Current Version
Aug 2022
12.08.01.010

Problem:

The fallowing appears when trying to install AutoPIPE

 Failed to install iTwin Services Add-in with error code 0x800705b4...

Why and how to avoid it?\

Solution:

There could be any number of reasons why the installer could not run as intended (ex. Proxy Server settings, Virus protection, Permission, Company Policy, etc..). In this particular case a very specific error code was mentioned: 0x800705b4. 

Search the internet for reasons and solutions to this error code. In this case appears that 0x800705b4, is related to Windows Defender.  

Suggest one of the following options before attempting to install AutoPIPE:

1. Contact company IT department and ask that they address any Windows Defender issues on your computer. Example, temporarily turn off Windows defender services while installing this application. 

or

2. Extract the individual files from the EXE file and install them one by one. see instructions here

or

3. Log a Bentley Service Request mentioning this posting, 

After completing either step above, try again to install AutoPIPE on the computer. 

See Also

Known errors that occur when installing

Bentley AutoPIPE