Working from home with SYNCHRO

Details of How to Work from Home with SYNCHRO

Hardware Minimum Requirements

 Operating System: Microsoft Windows 7 (x64), 8 (x64) or 10 (x64)
 Processor: Intel ® Core   i7-3840QM CPU @ 2.80GHz 2.80 GHz
Installed memory (RAM): 16GB (x64)
System type: 64-Bit Operating System
Pen and touch: No Pen or Touch Input is required
Display adapters: 1 GB graphics card (DirectX compatible)
Display adapters driver: Supported graphics card and drivers for HOOPs 20.x are at:
Disk drive (program file): 1.3 GB hard disk space for installation files
Disk drive (project file): 1 GB for each typical project files
Display: 1 Colour display
Screen Resolution: 1280 x 1024 screen resolution

Graphics Configuration

Configure your graphics for best performance with Synchro PRO


Using current active licenses

Bentley connect client can be installed on any machine and you can use your standard Bentley login to access your licenses. Be sure to logout when not using your license.

For more information on Bentley licensing see the link below.

Connect FAQ:

Iray is set to trail mode (7-days) by default. 

To disable this do the following:


Obtaining/Amending new licenses

Please raise a service request from the Bentley connect client on the issue that you are experiencing.

Software Installation

All latest version of our software can be found with the connection client.

Software Plugins


Using current active licenses (ACTIVATION/DEACTIVATION)


If using an activation ID then this can be deactivate and reactivated on any machine that you wish to work with. Go to help > about > licensing > deactivate license. This can then be used on another machine.

Shared License

When using a shared license you have 2 options.

Option 1: Borrow a license – As shown below (Good for Offline usage)


Option 2: Connect direct to the shared license server via VPN or other methods. This connection may already be configured to work. (This may require assistance from your IT team)

Obtaining/Amending new licenses

You can continue to email with any PRE 2019 license requests.

Software Installation

Please contact technical support to obtain installers for pre-2019 products

Accessing SWP and LINK

Azure Servers

You should be able to access any Azure based services as you would normally from anywhere. Note that performance will depend on your location and connection to the server.

On premise (Company on site based)

Access to this would depend on how the security has been configured within your company. If you are unable to access servers externally then please contact your internal IT support. If they require assistance then they can contact us for assistance.


If you are unable to find a solution to your issue then please feel free to email