For special cases where the software failed to start normally or terminated abnormally; use Process Monitor to help diagnose the issue:
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. It combines the features of two legacy Sysinternals utilities, Filemon and Regmon, and adds an extensive list of enhancements including rich and non-destructive filtering, comprehensive event properties such as session IDs and user names, reliable process information, full thread stacks with integrated symbol support for each operation, simultaneous logging to a file, and much more. Its uniquely powerful features will make Process Monitor a core utility in your system troubleshooting and malware hunting toolkit.
- Client: Windows 10 and higher.
Download:
Installation:
Procmon doesn’t need to be installed; it’s a single executable. Once downloaded, extract the ZIP file with your favorite tool to any folder on your computer.
Application help:
In order to see information inside of the application help file (procmon.chm), follow these steps:
- Open the folder where the files were extracted to
- Right mouse click on procmom.chm file
- Select properties
- Under Attributes, check mark the box "Unblock"
- Select Apply button
- Select OK button
- Next double mouse click the CHM file again to open the help. Navigate the help as needed.
Capture Log file procedure:
1) ***Important*** It is imperative to familiarize yourself with the instructions outlined below before proceeding with these steps.
2) Reboot your computer, and do not start any application when computer has restarted.
3) Start the Procmon application -
i. Navigate to the folder where the application was extracted to and double click on Procmon.exe (note: application automatically runs the appropriate executable based on your architecture).
ii. When asked; "Do you want to allow...", select Yes
iii. Next set Architecture is 64-Bit
iv. Select OK and Yes
4) Start AutoPIPE and repeat the problem.
5) After repeating the problem in AutoPIPE, stop PROCMON logging process by pressing Cntl + E or click the 3rd Icon from the left on the toolbar
6) Select File>Save and use the following settings:
7) Important, locate your log file in file explorer, right mouse click on it, and select Compress to Zip
8) Open your Bentley Case portal (see bottom of email sent by Bentley, find "Click here to view the case: Link", and select the link), and upload your log file for review.
See Also
Use the WIX Toolset to extract contents of AutoPIPESetup.exe file which is a WIX Burns installer
AutoPIPE crashes when installing, how to get a log file?