| Applies To | ||||
| Product(s): | STAAD.Pro | |||
| Version(s): | ALL | |||
| Environment: | ALL | |||
| Area: |
| |||
| Subarea: | Performance | |||
| Original Author: | Sye Chakraborty, Bentley Technical Support Group | |||
I am trying to launch STAAD.Pro and the software is crashing
Solution :
The first thing to ensure is that the software is installed as an administrator as that is when the registry entries are entered correctly.
If you have done that already, try right clicking on the shortcut for STAAD.Pro and choosing the Run As Administrator option and see if that makes a difference. If you are able to launch the software as administrator but not as a user, it may be a permission related issue with the user account and your system administrator should be able to assist you with that.
If the crash happens for all user accounts, try the following for STAAD.Pro CE V21:
1. Get out of STAAD.Pro.
2. Go to Start menu ->click Run-> type REGEDIT and click Ok. The Registry Editor window will appear.
3. Delete the key HKEY_CURRENT_USER\Software\Bentley Systems\StaadPro\21.00.00\ToolBar ( this key is for Connect Edition, for older versions see below )
4. Close the registry editor and re-launch STAAD.Pro.
In V8i versions of the software, the key could be
HKEY_CURRENT_USER\Software\Bentley Systems\StaadPro\20.07.11\Toolbar
HKEY_CURRENT_USER\Software\Bentley Systems\StaadPro\20.07.10\Toolbar
HKEY_CURRENT_USER ->Software->Research Engineers->StaadPro-> 2007
For STAAD.Pro CE V22 this solution may be checked: STAAD.Pro CONNECT Edition has stopped working - RAM | STAAD | ADINA Wiki - RAM | STAAD | ADINA - Bentley Communities
In case the above does not resolve the crash issue, here are some additional wikis related to software crashing during opening
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0114991
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0114995