Applies To | |||
Product(s): | STAAD.Pro | ||
Version(s): | ALL | ||
Environment: | ALL | ||
Area: | STAAD.Pro Download/Installation/Security/Performance | ||
Subarea: | Performance | ||
Original Author: | Sye Chakraborty, Bentley Technical Support Group | ||
Problem Description :
When a user launches STAAD.Pro, the startup page comes up. User clicks on Open Project and browses to a .std file and as soon as he clicks on Open, the software crashes.
Solution :
User had to reformat the hard drive and reinstall all software from scratch and it took care of the problem.
Note : This issue has only been observed in a particular user machine running STAAD.Pro version 20.07.08.20 and Windows 7 Enterprise Service Pack1. This is a very rare occurrence and in case anyone runs into such issues, the steps listed in the following wiki should be tried out first
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0114993