STAAD.Pro crashes when opening a model in a user machine

Applies To
Environment: ALL
Area: STAAD.Pro Download/Installation/Security/Performance
Subarea: Performance
Original Author:Sye Chakraborty, Bentley Technical Support Group

Problem Description :
When a user launches STAAD.Pro, the startup page comes up. User clicks on Open Project and browses to a .std file and as soon as he clicks on Open, the software crashes.

Solution :
User had to reformat the hard drive and reinstall all software from scratch and it took care of the problem.

Note : This issue has only been observed in a particular user machine running STAAD.Pro  version and Windows 7 Enterprise Service Pack1. This is a very rare occurrence and in case anyone runs into such issues, the steps listed in the following wiki should be tried out first