Where can I find the installation log file for MicroStation CONNECT?


  Product(s): MicroStation  
  Version(s): CONNECT  
  Environment: N\A  
  Area: Installation  
  Subarea: General  

 

Problem

Where can I find the installation log file for MicroStation CONNECT Edition?



Solution

When you install the application, its installation log is created and saved inside the folder C:\Users\User.Name\AppData\Local\Temp

The log file is named as <ProductName>_<YearMonthDate>*.zip (e.g. MicroStation_CONNECT_Edition_20150830171712.zip). If the installation is executed multiple times,  you can take the latest log.

Note: A quick way to access this folder is to use "%temp%" in the File Explorer to get to this location as shown on the screenshot below:

If the MicroStation and MicroStation-based products are updated through the CONNECTION Client, the name of log files will be different. Here is an example of how these logs will appear...

setup_connectionclientx64_11.00.03.1420210519135412.log

setup_connectionclientx64_11.00.03.1420210519135412.zip

setup_microstationx64_10.16.00.07420210519140200.log

setup_microstationx64_10.16.00.07420210519140200.zip

 

Providing these logs to Bentley can be helpful to troubleshoot installation errors and issues.

 

See Also

MicroStation CONNECT 10.00.00.25 will not install

How to Download and Install MicroStation CONNECT 10.00.00.25 New Portal?

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  Original Author: Leonard Jones