Product(s): | MicroStation | ||
Version(s): | 10.15.02.11 | ||
Environment: | N\A | ||
Area: | Visualization | ||
Subarea: | Lights |
Open Light Manager and select Solar, crashes MicroStation Connect
We collected Crash and Event logs
Event logs - check video
Crash logs - check video
Almost all crashes in the Application event logs was pointing to igc64.dll intel graphics driver.
Faulting application name: microstation.exe, version: 10.15.2.11, time stamp: 0x604a8d85
Faulting module name: igc64.dll, version: 27.20.100.8280, time stamp: 0x5ec41fc2
Exception code: 0xc0000005
Fault offset: 0x000000000095c637
Faulting process id: 0x467c
Faulting application start time: 0x01d7adf201b6362b
Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9222b539a14471a\igc64.dll
Report Id: 0d6f193a-1ace-4d5b-902c-490e4978a1a6
Faulting package full name:
Faulting package-relative application ID:
Updating igc64.dll intel graphics driver to latest, from Intel website fixed the issue.
Original Author: | Leonard Jones |