Product(s): | MicroStation | ||
Version(s): | 23.00.xx.xx | ||
Environment: | N\A | ||
Area: | Open/Save | ||
Subarea: | Performance |
The first thing that needs to occur in these instances is getting an idea of when the issue started occurring and the steps that potentially will reproduce the issue. Let us start with some common questions you need to ask users to provide answers to if this was logged as a support issue.
There are various scenarios where users might experience problems with performance of product.
With any issue we need the answer to the following frequently asked questions...
Did you do a Window’s or OS update?
Another question that should be considered before logging an issue with Support, have you tried restarting your computer to see is this change the behaviour.
Original Author: | Reginald Wallace |