Product(s):	MicroStation
	Version(s):	CONNECT, MicroStation 2023
	Environment:	N\A
	Area:	Exception
	Subarea:	N\A

Problem

MicroStation crashes on start up

Solution

Ideally collect the following, log a Service Case and work with the Support team in troubleshooting the issue.

•   Crash logs - check video
•   Event logs - check video

The following workaround of “Create new UPF file” has fixed the crashes for some Users.
Note: Your current User Preference settings, will be lost when you create a new UPF file.

Create new UPF file
•   Close the product
•   Backup the following UPF file from the following location. Rename Personal.upf to Personal.bak
    C:\Users\{UserName}\AppData\Local\Bentley\MicroStation\23.0.xx\prefs\Personal.upf 
•   Open MicroStation and check if it loads

See Also

The User Preference File [UPF]

Other language sources

Deutsch

Original Author:

Leonard Jones