How to log a Service Request for old AutoCAD based version from product itself?


Product(s):ProStructures for AutoCAD 
Version(s):V8i 
Environment:N/A
Area:General
Subarea:N/A
Original AuthorMihir Patil, Bentley Product Advantage Group

Overview

When users have some issue in application, they need to raise Service Request so that Technical Analyst can attend that request to resolve that issue. In the past when users using ProStructures for AutoCAD version, the Service Requests could be raised from within the application. This document will explain how to log or report a New Service Request from the application itself.

Method

Please follow the below steps to do that.

  1. In the main menu bar go to ProStructures tab and then go to Help > Issue Serviceticket.



  2. This will redirect to Bentley website and open Product Support site. Click on Product Support Tab.

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  3. This will open the Service Request form where you can fill your detail and put your issue description. Below is an example with illustration.

       4. You can also track your logged Service Request’s status in your Service Request Page previously shown.

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In this way you can easily report a Service Request via the product itself.