| Product(s): | Promis.e, Substation | ||
| Version(s): | 08.11.xx.xx | ||
| Environment: | N/A | ||
| Area: | Licensing | ||
| Subarea: | N/A |
Problem Description
When I try to run or activate the software, I receive this warning:
"The application has failed to start because its side-by-side configuration is incorrect."
Cause
This issue is typically caused by a conflict between the license Activation Wizard program and one or more of the files in the C++ runtime libraries. These libraries are part of the Windows operating system and are used, and potentially updated, by installing or updating several Microsoft or other third party products.
If you are experiencing this error when launching the program, the most effective method to correct this error is to uninstall and reinstall any Microsoft Visual C++ installations currently available on your computer before proceeding.
Resolution
Uninstall all current Microsoft Visual C++ installations
1. Open the Windows Control Panel and locate the list of installed programs.
For Windows 7
Click Start > Control Panel
• If viewing icons, click Programs and Features
• If viewing categories, click Programs > Uninstall a Program
For Windows XP
Select Start > Control Panel > Add or Remove Programs
2. Scroll down to locate the Microsoft Visual C++ entries.
3. Select each one, starting from the top entry, and choose Uninstall. Do this for each entry, until there are no more Microsoft Visual C++ entries listed.
Reinstall new Microsoft Visual C++ packages
1. Install each of the packages listed below in the order they are listed. The easiest way to do this is to click the first link, choose to Run the file to install, then click the next link.
- Microsoft Visual C++ 2005 Redistributable Package (x86)
- Microsoft Visual C++ 2005 Redistributable Package (x64)
- Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update (install x86 version)
- Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update (install x64 version)
- Microsoft Visual C++ 2008 Redistributable Package (x86)
- Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
- Microsoft Visual C++ 2008 Redistributable Package (x64)
- Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
- Microsoft Visual C++ 2010 Redistributable Package (x86)
- Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
- Microsoft Visual C++ 2010 Redistributable Package (x64)
- Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
- Microsoft Visual C++ 2012 Redistributable Package (x64) & (x86)
- Microsoft Visual C++ 2013 Redistributable Package (x64) & (x86)
- Microsoft Visual C++ 2015 Redistributable Package (x64) & (x86)
- Microsoft Visual C++ 2017 Redistributable Package (x64) & (x86)
Note: If you are running a 32-bit version of Windows XP or Windows 7, it is only necessary to download the packages noted as "Redistributable Package (x86)."
2. Once every package has been installed, restart Windows.
3. Finally, launch the program, or run the Activation Wizard, again.
| Original Author: | Tani_S |