| Applies To | |
| Product(s): | AutoPLANT |
| Version(s): | SS4, SS5, SS6, SS7 |
| Environment: | Windows 7 64 bit |
| Area: | |
| Subarea: | |
| Original Author: | Artiom Jakubovic, Bentley Product Advantage Group |
Problem Description
AutoPLANT installation fails with following error:
Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DoAutoCADShortcutsCA, entry: DoAutoCADShortcuts, library: …..
Possible Reason
Install fails, because there is no MsvcrXX.dll for Microsoft Visual C++ file in C:\Windows\System32 folder for 32 bit and C:\Windows\SysWOW64 for 64 bit Operating System.
Steps to Resolve
For SS4
Download and install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86:
www.microsoft.com/.../details.aspx
For SS5 and SS6
Manually copy the Msvcr71.dll file to C:\Windows\System32 or C:\Windows\SysWOW64 before installing AutoPLANT. This file seems to be a part of .Net Framework 1.1, therefore you may take it from there. Or search C:\Program Files for Msvcr71.dll copy.
Another possible solution for similar installation issue is installing the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package 32 bit:
www.microsoft.com/.../details.aspx
For SS7
Download and install Visual C++ Redistributable for Visual Studio 2012 Update 4 x86:
www.microsoft.com/.../details.aspx
Another Possible Reason
Cause of Error: RealDWG is missing from the workstation.
Notes: If you notice this error is referencing an Action named DoAutoCADShortcutsCA. This error is caused by the file (missing) that this action is controlled by. The readme lists Bentley View V8i as a Dependency for the AutoPLANT applications. This could be confused in an installation order. Users should not receive this error if they have Microstation or AutoCAD installed previously as RealDWG would have been installed previously.
Solution: Install Bentley View V8i
Still a Problem?
If above problem still persist, then please create a Service Request and contact Bentley Product Advantage group along with the list of all relevant details to get in depth analysis and for possible solution or workarounds.
See Also
communities.bentley.com/.../11305.installation-autoplant-modeler
Comments or Corrections?
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