Purpose

This wiki is to inform CUBE users with the steps to sign-up for the Bentley CONNECT platform. Bentley CONNECT platform is a one-stop shop for CUBE users to access licenses, download software, request technical support, interact in Cube community, find training materials and product documentation, etc. 

We will look at the steps to complete the following actions

• Register/Set-up login credentials

Action

Register/Set-up login credentials

• Go to https://connect.bentley.com/.
• Select Forgot Password.
• Enter your work email address and select Send.

You will receive an email with a link to reset your password. Your work email and newly reset password will be your login credentials for CONNECT portal (https://connect.bentley.com). As a first-time user, you will be prompted to accept a user agreement and will be directed through a help wizard for getting started.

Incorrect user name or email address

If you see a message indicating Incorrect user name or email address as shown in the screenshot above, please check if the email address your entered is correct. If your email address is correct, then it might be the case, that the CUBE administrator in your organization has not set-up the CONNECT account for your organization and/or not added you as an user to the account. In this case, we suggest you to contact the CUBE administrator in your organization to add your work email as an user to the organization account. Once your email is added, you can continue with the steps above to set-up your individual account.

You can still sign up for the CONNECT platform by doing a new registration following the steps below. However, you will not be able use account specific privileges until you are added to your organization's account as an user.

1. Go to https://connect.bentley.com/.
2. Select Register
3. Enter the required information to create your CONNECT profile and select Submit.
4. You will receive an verification email to the email address you provided during registration. Clicking on the link in the verification email will let you set up the password for the account.
5. You can use the work email and newly created password to login to the connect portal at http://connect.bentley.com

See Also

How to find your administrator - How do I find my Administrator?  

Learn more about Bentley CONNECT portal - https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019176 

How to submit a service request (support ticket) from Bentley CONNECT portal? - https://communities.bentley.com/products/w/products__wiki/24845/service-request-manager 

CUBE User Community - https://communities.bentley.com/products/citilabs-cube/w/cube-streetlytics-wiki