| Applies To | |
| Product(s) | AutoPLANT Modeler |
| Version(s) | 08.11.XX.XXX (SS8) |
| Environment: | Windows 7/8.1/10 (64-bit) |
| Area: | Errors, Logs, Messages, Crashes |
| Subarea: | Installation |
| Original Author: | Swapnil Joshi, Bentley Product Advantage Group |
Background
Sometimes higher version of Bentley Connection Client is installed in the machine which does not let all the prerequisites to be installed in the machine.
Consequently, the user cannot install AutoPLANT Modeler on the machine and gets the below mentioned error.
Steps to Resolve
- Browse to Control Panel and open Programs and Features.
- Navigate to Connection Client and click on Uninstall to remove the Connection Client from the machine.
- Run AutoPLANT PreRequisites to install all the components.
- All the PreRequisites will be installed properly.
- Now while installing AutoPLANT Modeler the above error will not occur and we will be able to install AutoPLANT.
Still a Problem
If the above problem still persist, then please create a Service Request and contact the Bentley Product Advantage Group. Please include a list of all relevant details to get in depth analysis for a solution or workaround.
See Also
communities.bentley.com/.../errors-logs-messages-crashes-autoplant-modeler
Comments or Corrections?
Bentley's Product Advantage Group requests that you please confine any comments you have on this Wiki entry to this "Comments and Corrections?" section. THANK YOU