Configuring Sentinel One for OpenBuildings Designer

 Product(s):OpenBuildings Designer 
 Version(s):CONNECT Edition


OpenBuildings Designer CONNECT Edition does not start correctly, the splash screen (as shown) briefly appears for a few seconds and then quickly disappears:

Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays text similar to the following:

Faulting application name: OpenBuildingsDesigner.exe, version:, time stamp: 0x604a9d69
Faulting module name: InProcessClient64.dll, version:, time stamp: 0x60e32c93
Exception code: 0xc0000005
Fault offset: 0x0000000000056209
Faulting process id: 0xcdb0
Faulting application start time: 0x01d79f48664c5dd4
Faulting application path: C:\Program Files\Bentley\ OpenBuildings CONNECT Edition\ OpenBuildingsDesigner \ OpenBuildingsDesigner.exe
Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent\InProcessClient64.dll
Report Id: 505b3c68-6500-4ded-938b-a5b4ed5dc078
Faulting package full name:
Faulting package-relative application ID:


Steps to Accomplish

This appears to be caused by the antivirus software SentinelOne blocking the program.

To remedy the issue, try the following:

Option 1: Add the following files/folders to the SentinelOne exclusions:

  1. C:\Program Files\Bentley\OpenBuildings CONNECT Edition\OpenBuildingsDesigner\OpenBuildingsDesigner.exe
  2. C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
  3. C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
  4. C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
  5. C:\Program Files\Bentley\OpenBuildings CONNECT Edition\OpenBuildingsDesigner\ConnectAdvisor\Bentley.Connect.Advisor.Api.dl

Option 2: Launch the program from the executable file (OpenBuildingsDesigner.exe) from this location (C:\Program Files\Bentley\OpenBuildings CONNECT Edition\OpenBuildingsDesigner) and run as administrator:

Option 3: Disable SentinelOne antivirus and then try launching OpenBuildingsDesigner (check the SentinelOne website given below).

Option 4: If at all possible, try temporarily uninstalling the antivirus program and running OpenBuildingsDesigner.

See Also


SentinelOne FAQ