Missing Data


Here you will find an explanation and best practices for solving Missing Data related synchronization errors.  

Category: Missing Data

Missing data errors are a common issue in Synchronization. Understanding the missing data errors requires a knowledge of what data is being synchronized into the Model. This highly depends on the file format being synchronized. 

This data can be synchronized into the Model along with the main design file:

 

Table of Contents

 

Missing References

Warning: DgnV8_0122

Warning message: Attempted to filter sheets by sheet index, but no sheet index was found!

Issue:The following warning occurs when the connector is configured to filter sheets by a sheet index, but no sheet index could be found or loaded for the job. When this happens, the connector does not apply sheet-index filtering; instead it falls back to discovering and processing all linked drawing/sheet files (as if no filter were set). 

Cause:

When sheet-index filtering is enabled in the connection: 

 

 

The connector tries to load a Sheet Index (DgnLinkTree). It looks in this order and fails to find one in any of them: 

  1. The SheetIndexPath provided in the job definition.
  2. The config variables _USTN_WORKSETDGNWS or _USTN_WORKSET_DGNSI.
  3. A .dgnws (workset) or .dgnsi (sheet index) file in the workspace directory.
  4. The root file's own sheet index tree. 

Common reasons: the sheet index / workset file isn't delivered with the dataset or workspace, the SheetIndexPath is wrong or empty, the config variables point to an invalid/missing file, or the source simply has no sheet index defined.

Solution: 

 

Warning: DgnV8_0132

Warning message: "Reference attachment (.dgn) is missing from reference or master model .dgn"

Issue:
Reference attachments cannot be found in the defined location and can not be synchronized. As a result, the iTwin doesn't show all the input files (Master or References) in iModel Index or visibility tree in Desing Review. 

 

Cause:

Solution:

Image 1

Warning: DgnV8_0133

Warning message: "Reference model <File_Name> is ignored because its display is turned off in the master model."

Setting the reference file's display off in the master file is a common practice in various software applications, especially in computer-aided design (CAD) and 3D modeling environments. This is often done to simplify the view, optimize performance and file size, and reduce visual distractions. The synchronization logs this information and provides it for any potential issues analysis in the synchronization report. 

Issue:
Reference files are missing in the iModel. 

Cause:
The reference file's display is turned off in the master model.

Solution:
Open the source file in the Power Platform application where the source file was created (MicroStation, OpenBuildings Designer, or other). Go to Home -> References. In the opened References dialog notice that some references do not have a checkbox selected in the Reference Display column. (Highlighted in green in the below image.) This means that the display is turned off. 

If you need these references to be synchronized to the iModel, update the display setting in the source file, save the changes, and reprocess them to the iModel.

If you do not want to process the disabled references to the iModel, please ignore this warning.  

Missing Materials

Materials in drawing files are the digital representations of real-world materials that can be assigned to objects within your models. For example, you can apply a wood material to a model of a table to make it look like it's made of wood. So materials can contain information about the texture, color, reflectivity, transparency, and other visual properties of a surface. They can be custom-made or delivered with material libraries. 

There can be multiple reasons why material information is not visible in iModel Viewer, for example, Design Review.  

One of the reasons is that iModel Connector continues to increase the support for additional materials. However due to current limitations, this new material information will not be processed into existing iModels, but they are with newly created iModels.

Please find more reasons why material information is not visible and how to solve this below. 

 

Warning: DgnV8_0056

Warning message: 

Failed to find texture file for material %s used in %s

Issue:
Visual fidelity issues in iModel such as missing textures in elements.  
 

Cause:

The material definition in the source DGN has a texture map (e.g. Pattern/Bump/etc.) but the texture's file name is blank/empty. This usually happens when: 

Because there is no file name, the connector cannot search for or load the image. This is informational — the element/material still converts; only the texture (visual appearance) is missing.

Solution:

 

Warning: DgnV8_0058

Warning message: 

The texture '<texture file>' used in material '<material name>' used in file '<file name>' either could not be located or could not be loaded. 

Issue:
A material applied in the design file refers to a texture image. The image was named in the material definition, but the actual image file could not be resolved to a usable location, so the texture could not be read.  

Cause:

  • The texture image file was not supplied along with the design file that was submitted for synchronization.
  • The material definition points to a texture stored in a location that is not part of the submitted data, such as a personal or network folder outside the project.
  • The texture image file has been renamed, moved, or deleted since the material was created.
  • The material was copied in from another project or library, and the texture images that go with it were not brought along.

Effect: 

  • This is a warning only. Synchronization continues and the affected elements are still converted.
  • The material is applied without its texture. Affected surfaces appear using the material's plain colour and shading rather than the intended image.
  • Each missing texture and material combination is reported only once, no matter how many elements use it.

Solution:

  • Note the texture name, material name, and file name shown in the message.
  • Locate the texture image file and make sure it is stored where the project expects it, alongside the other project resources rather than in a personal or unrelated folder.
  • Make sure the texture image files are included with the data you submit for synchronization, together with the design files that reference them.
  • If the texture is no longer available, either supply a replacement image with the expected name or edit the material in the design file so it no longer refers to the missing image.
  • If the material came from another project or library, re-attach or re-import the material together with its texture images.
  • Save the file and submit it for synchronization again.

Additional Information: 

  • If the missing texture is not important to your deliverable, this warning can be safely ignored; only the visual appearance of the affected surfaces is impacted. 
  • Several similar warnings may appear for the same file if more than one material is affected. Placing the texture images in the expected location typically resolves them together. 

 

Warning: DgnV8_0061

Warning message: 

The texture '<texture file name>' used in material '<material name>' used in file '<design file name>' either could not be located or could not be loaded.

Issue:
While preparing a material for the iModel, the synchronizer found the texture image file that the material refers to, but was unable to read the picture from it. The material is still created, but it will not display with its intended texture. 

Cause:

  • The texture image file is in a format that could not be decoded (for example, an unusual or non-standard image type). 
  • The image file is corrupt, incomplete, or was only partially saved. 
  • The file has a picture-style extension but does not actually contain valid image data. 

Effect: 

  • This is a warning; synchronization continues and finishes normally. 
  • The affected material is created without its texture, so surfaces using it may appear in a plain or default color instead of the intended pattern or image. 
  • Each unique combination of texture file and material is reported only once to avoid repeated messages. 

Solution:

  • Open the referenced texture image in an image viewer to confirm it opens correctly. If it does not, the file is likely corrupt or in an unsupported format.
  • Re-save or re-export the texture in a common, widely supported image format (such as PNG or JPEG) and update the material to point to it.
  • Replace any corrupt or incomplete image files with good copies, then run the synchronization again.
  • Confirm the image was fully copied or downloaded and is not zero-length or truncated.

Additional Information: 

  • Related messages cover other texture problems for materials: the texture file could not be found, could not be opened, could not be read, or could not be turned into a usable image. If you see several of these together, review the material and texture files referenced in your design.
  • Once the texture files are valid and readable, the materials will display with their intended appearance.

Warning: Revit_0002

Warning message: "Missing image file: <File name>. Please place the texture file next to the source Revit file. If you run publishing locally, you may also install the recent Autodesk Material Library for standard textures.

Issue:
Visual fidelity issues in iModel such as missing textures in elements.  
 

Cause:
The design model has defined Autodesk materials, but materials files are not provided in a way that synchronization can access them.

Solution:

 

Missing Fonts

Non-default fonts using in iModels

While working with connectors a user might want to choose a non-default font for drawings but font iModel embedding is working differently between various integrations. This will help them to place fonts correctly, make that fonts would be embedded properly and avoid errors related to missing fonts. In this article, we will see where to place font files that they would be visible in iModels.


Fonts using in Connect Portal Files Share or iTwin Desktop Synchronizer documents synchronization

Non default font file can be simply placed to the same directory as design file, and it will be embedded to the iModel.

 

Fonts using in Connect Portal and Bentley Infrastructure Cloud Portal ProjectWise documents synchronization  

When a non-default font file cannot be found in iModel, placing font file to the same directory as a design file or trying to Scan References in ProjectWise would not help.  Font file should be supplied via WorkSpace, it should be placed to directory, where used workspace variable MS_FONTPATH is pointing. Configuration variable MS_FONTPATH specifies a list of directories that are searched to locate fonts. Usually default font location is: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\Default\Fonts. Configure variable by additionally inserting another location where non default font is placed, and connector will use that font for iModel.

You can access Configuration Variables dialog in MicroStation from the following:

Ribbon: File>Settings>Configuration>Configuration Variables



MicroStation CONNECT EDITION documentation about using fonts: https://docs.bentley.com/LiveContent/web/MicroStation%20Help-v19/en/GUID-EA4472D6-C3D4-F8CB-1D63-517F1E3B7575.html

 

 

Error: Dgn_0000

Error message: "Could not locate font Courier New. Please place the font file(s) in the same directory as the design file."

Issue:
Visual fidelity issues in iModel such as wrong font, missing font characters, and incorrect font display size. 

Cause:
The synchronization environment contains only a limited amount of Windows default fonts, that can be used during synchronization to Model. In case a unique, non-standard Windows font is used, a default system font will be used instead. 

Solution:
All non-default Windows fonts need to be provided to Synchronization manually in order for those fonts to be used. If fonts are placed in the same location as the design file, they will be picked up by synchronization and the missing fonts messages will no longer be reported. Fonts can be copied from C:\Windows\Fonts.  

Warning: DgnV8_0018 

Warning message: Missing <font type> font '<font name>'. Some elements may not display properly.

Issue:

While processing a DWG/DXF source drawing, the synchronizer needed a specific font (either an SHX or a TrueType/TTF font) that the drawing refers to, but it could not find that font in the workspace/workset used for this model. A substitute font is used instead so processing can continue. 

Cause: 

Effect:

Solution:

 
 
 

Additional Information:

  • The message identifies whether the missing font is an SHX or a TrueType (TTF) font, which helps you locate the correct file.
  • When the intended font is available in the workspace/workset, the affected text and symbols will display as originally designed.

Warning: DgnV8_0114 

Warning message: Could not embed [Font type] font '[Font name]'. Some elements may not display properly.

Issue: The connector reports the following warning message when a required font cannot be embedded into the iModel during synchronization: 

Cause: During synchronization, the connector attempts to locate the requested font through the Workspace or import and embed the font when configured to do so. 

Warning DgnV8_0114 is reported when: 

    1. The specified font is not found in the Workspace
    2. The connector determines that the font should be embedded.
    3. The import operation fails.
    4. The font cannot be added to the iModel font table. 

Common causes include: 

    • The font file has been deleted or moved from the workspace. 
    • The connector service account does not have access to the font file. 
    • The font name in the DGN does not match the actual installed font. 
    • The font is corrupt or cannot be loaded by the operating system. 
    • Font embedding restrictions prevent the font from being imported. 
    • The project references custom fonts that were not distributed with the dataset. 
    • Workspace configuration differs from the original authoring environment. 

As a result, the connector cannot embed the required font and must substitute another available font when rendering the iModel. 

Solution:

Identify the Missing Font:
Identify the font name reported in warning DgnV8_0114.

Verify the Font Exists in the Authoring Environment:
Open the source DGN in the authoring application and confirm that the reported font is installed and displays correctly. 

  • Add it to the workspace/workset font configuration used by the synchronization (the same RSC/SHX/TrueType font paths the design environment uses). 
  • Confirm the account running the synchronization has permission to read the font file. 
  • Start a fresh synchronizationRe-run synchronization. The new process picks up the updated configuration automatically. 

Replace Unsupported Fonts: 
If the original font cannot be distributed or embedded: 

  • Replace it in the source DGN with a supported project-standard font. 
  • Save the file. 
  • Re-run synchronization. 

Review Custom Project Fonts: 
If project-specific fonts are used, ensure they are included as part of project deployment and available to all synchronization environments. 

Re-Synchronize and Validate: 
After correcting the font availability issue: 

  • Re-run the synchronization. 
  • Confirm warning DgnV8_0114 no longer appears. 
  • Verify that annotations and text elements display correctly in the iModel. 

Best Practices: 

Validate Font Accessibility: 
Ensure the account running the synchronization process has permission to access the font files. 

Compare Environments: 
Confirm that the synchronization environment uses the same workspace, workset, and font configuration as the original design environment. 

Keep synchronization and authoring environments aligned. 

 

Warning: Revit_0025, NWD_0012

Warning message: "Missing font: <Font name>. Please place missing font file(s) next to the source Revit file."

Issue:
Visual fidelity issues in iModel such as wrong font, missing font characters, and incorrect font display size. 

Cause:
The synchronization environment contains only a limited amount of Windows default fonts, that can be used during synchronization to Model. In case a unique, non-standard Windows font is used, a default system font will be used instead. 

Solution:
All non-default Windows fonts need to be provided to Synchronization manually for those fonts to be used. If fonts are placed in the same location as the design file, they will be picked up by synchronization and the missing fonts messages will no longer be reported. Fonts can be copied from C:\Windows\Fonts.  

 

 

Element

Warning: Dgn_0188

Warning message: "X Element(s) are skipped as these elements are invisible."

Issue:
Elements are made as invisible in the main model, so the connector does not process these elements.

Cause:
Due to better performance some elements can be made invisible in the model and since the user has chosen to make this not visible in the model, the iModel connector does not import these into the iModel.

Solution:
If you are expecting to do not see the invisible elements in the iModel, then please ignore this warning message.

If you would like to make elements visible, you need to find those elements in the model and change the hidden property value.

How to check if there are hidden elements on a particular level:

Status bar:

In this example there are one level and total 8 elements. After comparing the status bar and Level Manager results we can see that 4 of them are not visible.

 

Warning: Dgn_0211

Warning message: Element(s) are skipped due to failure of geometry creation

Issue:

Element(s) are skipped due to failure of geometry creation.

Cause:

Solution:

To resolve this issue, you must identify the problematic elements in the source authoring application (e.g., MicroStation, OpenBuildings Designer) and repair their geometry.

1. Identify the Problematic Elements

The synchronization report will list the Element IDs of the skipped elements. You can use these IDs to find the elements in your source design file.

2. Inspect and Repair the Geometry

Once you have located an element, you need to inspect it and fix the underlying geometric issue.

    1. Visually Inspect: Zoom in on the element and look for any obvious problems.
    2. Run Geometry Checks: Use the authoring application's built-in tools to check for geometric integrity.
    3. Recreate the Element: Often, the simplest and most reliable solution is to delete the problematic element and recreate it from scratch  This ensures the new element has clean geometry.

4.  Save and Re-synchronize

After you have repaired or recreated the problematic elements, save the source DGN file. Run the synchronization process again. The connector should now be able to process the elements, and they will appear in the iModel.

 

Warning: Dgn_0212

Warning message: Element(s) are skipped due to failure of geometry creation.

Issue:
Element(s) are skipped due to failure of geometry creation.

Cause:

This warning indicates that an element could not be synchronized because it references a shared piece of geometry (a "part") that is invalid. The most common example is a cell from a cell library.

Common causes for invalid part geometry include:

Invalid Cell Definitions: The geometry within a cell definition in a .cel library file is corrupt (e.g., a self-intersecting solid, non-manifold geometry).

Corrupt Parametric Geometry: A parametric cell has an invalid definition or contains features with unsolvable constraints.

Solution:

The solution is to find the source definition of the invalid part (the cell) and repair its geometry in the authoring application (e.g., MicroStation, OpenBuildings Designer).

Identify the Problematic Element (Instance)

The synchronization report will list the Element ID of a skipped element. This is an instance of the bad part.

Identify the Part Definition.

Run Geometry Checks: Use the application's geometry verification tools.

Visually Inspect: Look for strange or overly complex geometry.

Recreate the Geometry: The most reliable solution is to delete the problematic geometry within the cell and recreate it using clean, simple methods.

Save and Re-synchronize.

After repairing the geometry in the cell library, save the file.

Run the iModel synchronization again. The connector should now be able to process the part and all elements that use it.

 

Warning: Dgn_0213

Warning message: Element(s) are skipped as these elements are non-graphical.

Issue:

Element(s) are skipped as these elements are non-graphical.

Cause:

Solution:

If you believe that these elements should be visible:

Identify the Element: Use the Element ID from the synchronization report to locate the element in your authoring application (e.g., MicroStation).

Analyze the Element: Use the Analyze Element or Properties tool to inspect the element. You can confirm if it is classified as non-graphical.

Take Action:

 

Warning: Dgn_0214

Warning message: Element(s) skipped as failed to get scan range for element or range is empty.

Issue:

Element(s) skipped as failed to get scan range for element or range is empty.

Cause:

This warning occurs when the connector cannot determine the size or location of an element because its "range" (its 3D bounding box) is invalid or empty. An element without a valid range cannot be processed into the iModel.

This typically happens if the element's geometry is degenerated, meaning it has no physical size. Common causes include:

Solution:

Elements with an empty range are not visible and do not contribute to the design. The recommended solution is to find and remove them from the source file.

Identify the Element: Use the Element ID from the synchronization report to locate the element in your authoring application (e.g., MicroStation).

Analyze the Element: Use the Analyze Element or Properties tool. You will likely see that the element's range has a volume of zero. The element may not be visible in the view.

 

FileStatus

Warning: Refscan_0001

Warning message: <filename> sheet file not found for sheet index <sheet index filename> in datasource.

Issue:

Cause:

Solution:

 

Warning: Refscan_0002

Warning message: <filename.dgnws> / <filename.dgnsi> sheet index file not found in datasource.

Issue:

Cause:

Solution:

 

Error: Revit_0003

Error message: The input file was not provided. Please make sure the file has not been deleted and the data source is accessible.

Issue:
Missing input Revit file.

Cause:
Revit file not accessible.

Solution:
A source document was not found in the data source. Please make sure the file has not been deleted and is in an accessible state to resolve the issues. If a file was deleted, it should be unmapped from the connection.

 

Line Style

Warning: DgnV8_0046

Warning message: "Could not find definition for line style [<Name>]. Some elements may not display properly."

Issue:
The custom line style definition is missing from the resource (.rsc) file.

Cause:

This can happen if the required line style definition is not available in the resource file.

Solution:

Make sure all the line styles present in the resource file should have definition associated with it.

 

Warning: DgnV8_0047

Warning message: Warning Message: Could not find the definition for line style '[Line style name]'. Some elements may not display properly. 

Issue:

The connector reports the following warning message when a line style cannot be converted because the units-definition model required to scale it is not available during synchronization: 

Could not find a definition for line style '[Line style name]'. Some elements may not display properly. 

Cause:

During synchronization, the line style converter needs a units-definition model to compute the scaling used to convert a DGN line style into a meters-based iModel line style. The converter obtains this model from the default model of the DGN file at the start of line style processing.

Based on the converter code, warning DgnV8_0047 is reported when: 

  1. The line style's component was found in the file.
  2. The units-definition model (GetUnitsDefinitionModel) is null at the time the style is converted.
  3. The converter cannot compute the required unit scale factors.
  4. The line style conversion is abandoned for that style. 

Common causes include: 

The DGN file's default model could not be loaded (see related warning DgnV8_0050), so no units-definition model was set. 

  • A line style is being converted outside the normal line style processing window, where the units-definition model is intentionally cleared. 
  • The source file is corrupt or has an invalid or missing default model. 
  • The file references line styles that depend on model units that could not be resolved. 

As a result, the connector cannot convert the required line style and elements referencing it may fall back to a default appearance.

 

Solution:

Identify the Affected Line Style: 

Review the synchronization logs and identify the line style name reported in warning DgnV8_0047. 

Check for a Preceding Model-Load Failure: 

Look in the log for warning DgnV8_0050 (default model could not be loaded) on the same file. A failed default-model load is the most common cause because it prevents the units-definition model from being set. 

  • Confirm the source DGN opens correctly in MicroStationthe authoring application. 
  • Confirm the file has a valid default model. 

Repair or Recover the Source File: 

If the default model is missing or corrupt: 

  • Open the file in MicroStation the authoring application and validate/repair the design file. 
  • Re-save the file so the default model loads cleanly. 
  • Re-run synchronization. 

Verify Line Style Definitions: 

Confirm the reported line style is defined correctly in the DGN, DGNLib, or associated RSC/LIN resource, and that the resource is available to the synchronization environment. 

Re-Synchronize and Validate: 

After correcting the file or resource availability issue: 

  • Run a fresh synchronization. 
  • Confirm warning DgnV8_0047 no longer appears. 
  • Verify that line work using the affected style displays correctly in the iModel. 

Best Practices: 

  • Keep Source Files Healthy: Validate and repair DGN files that fail to load their default model before synchronizing. 
  • Compare Environments: Confirm that the synchronization environment uses the same workspace, workset, and line style resources (RSC/LIN/DGNLib) as the original design environment. 
  • Keep synchronization and authoring environments aligned. 

 

Link

Error: DgnV8_0051

Error message: Failed to import link on element <element identifier> in file '<file name>' (new ElementId: <identifier>) 

Issue:

An element in the source file has one or more attached links (such as a URL/hyperlink, a linked file, or a similar reference), and those links could not be brought into the iModel. The message identifies the element and the source file that contains it. 

Cause:

Effect:

Solution:

  • Open the source file and locate the element identified in the message.
  • Review the links attached to that element. Repair any that are broken, incomplete, or point to a missing or renamed target, and remove links that are no longer needed.
  • Re-create the link if necessary using a supported link type in your CONNECT product.
  • Save the file and submit it for synchronization again.

Additional Information: 

  • This affects only the individual element's links; the rest of the file's content is unaffected.
  • If the linked target is another document, make sure that document still exists and that the link address is current.

 

Point Cloud File

Warning: DgnV8_0068

Warning message: "PointCloud file <FileName.pod> attachment is missing."

Issue:

The reality attachments like Point Clouds are not visible in iTwin Reality Data widget.

Cause:

Solution:

 

Missing Dependency

Info: Civil_0004

Info message: "No alignment found for source corridor 'Alignment Name'"

Issue:
There is a missing alignment for the processed Corridor element. This results in Corridor components being processed as generic graphical components, not as Physical Civil Corridor elements.

Cause:

Solution:

Warning: Civil_0010

Warning message: "Bridge with name 'Name' and ID number could not find its associated alignment. As a result, this bridge and its parts will be processed as generic graphics instead of physical bridge elements. This can affect what properties are available in the iModel and prevent other tools from working properly (such as clash detection). To fix this issue, please ensure that this root model references the model that contains the appropriate alignment(s) and that those alignments are visible."

Issue:

Missing alignment associated with the Bridge component. Hence the bridge components would be processed as generic graphical components, not as Physical Civil Bridge elements.

Cause:

Solution:

Open the file in the Bentley Civil application and identify if there are missing references. In the design application used for the master file creation, go to the References dialog and fix any attachments that are missing. Items that need to be fixed are indicated in red. Read more about attachment fixing in design applications. Reference Manager dialog can be launched using Ribbon: Modeling > Home > Primary > Attach Tools split buttoning MicroStation application.

Info: Civil_0003

Info message: "No alignment found for 187 additional source corridor(s)." 

Issue:
Coming soon.  

Cause:
Coming soon

Solution:
Coming soon

Error: Rvm_003

Info message: "Missing attribute file: <FileName> " 

Issue:
Connector failed to find the corresponding .att file in the same location as the RVM file. 

Cause:
The attribute file does not exist or has a different name (without extension) than the corresponding .rvm input file.

Solution:
Verify the existence of the .att file with the same name as the .rvm file and resynchronize. 

Error: Rvm_008

Info message: "Missing REF-NO in .att file, for:<ComponentName>" 

Issue:
Attributes for the given component do not contain the reference number. This is used for unique identification of the component within the context of the file, when a component misses the reference number, updates to the element may have issues. The allowed values for the reference number in the attribute file are: XXX, YYY, ZZZ.  (This message is repeated only for first 50 components missing the reference number.)

Cause:
Improper export of attributes.

Solution:
Re-export attributes with the reference number for components from source. The cdxattdump.plmfrm in your E3D installation can be modified by adding this line to the end of the section that defines the attributes of the element: !attl.append('RefNo') Instead of RefNo, XXX and YYY are also acceptable, and the values are not case sensitive.

Info: Rvm_009

Info message: "Missing TYPE in .att file for:<ComponentName> " 

Issue:
The connector assigns classes to the element based on the "TYPE" defined in the attribute file. No TYPE field will fail to import properties for the element from the attribute file. (This message is repeated only for the first 50 components missing TYPE)

Cause:
Improper export of attributes.

Solution:
Re-export attributes with TYPE for components from the source file and resynchronize. 

Info: Rvm_0010

Info message: "Cannot find Attributes for:<ComponentName>" 

Issue:
No attributes were available for the component in the attribute file. This message is repeated only for the first 50 components missing attributes. 

Cause:
Improper export of attributes.

Solution:
Re-export the attributes,  ensure the concerned component has its attributes exported from the source file, and resynchronize.

Invalid Input Data

Error: Ifc_0027

Error message: "Object does not have attribute Name" 

Issue:
Missing information for the attribute for an object in the imodel viewer. (e.g. In properties tab > IFC Attribute section, the attribute "Name" could be blank because it doesn't have any value from the IFC source file)

Cause:
The attribute for the object could not be identified in the IFC source file (Note: some attributes are optional).

Solution:
The missing information for the mentioned attribute in the IFC file can be updated in the design application that generated the IFC. Once the IFC file has been updated and generated from the design application, resynchronize the IFC file to the iModel.
NOTE: Some attributes are optional. Please refer to this documentation on optional and required attributes: https://ifc43-docs.standards.buildingsmart.org/IFC/RELEASE/IFC4x3/HTML/lexical/IfcObject.htm

Warning: Ifc_0032

Warning message: "Cannot initialize the Geographic Coordinate System (GCS) from the European Petroleum Survey Group (EPSG) code <epsg number>, trying to create the GCS using the latitude and longitude specified in the IFC file"

Issue:
The given EPSG code is not valid for GCS creation.

Cause:
The EPSG code could be beyond the range of 20000 to 32767 for projected coordinate systems or beyond the range of 4000 to 4199 for geographic (latitude/longitude) coordinate systems.

Solution:
Please make sure the EPSG code used is in the valid range mentioned above.

Error: Ifc_0038

Error message: "Missed name attribute for a property in property set '<PropertySet Name >'."

Issue:
The IFC Connector failed to read the property name mentioned in the property set.

Cause:
The mentioned property name is missing in the property set of the source IFC model.

Solution:
Since this is caused during the generation of the IFC model from the source application, please fix the missing property name in the source application to address this issue.

Error: Rvm_0001

Error message: "Could not find source file: <File Name>'."

Issue:
The RVM connector failed to find the input .rvm file.

Cause:
The file is missing or the name is mismatched.

Solution:
Verify the existence of the file with given name.

Missing Geometry

Info: Dwg_0103

Info message: "No geometry created for entity [Name], ID=XX."

Issue:
Normally, a graphic object in a model is displayed unless the object is on a layer which is frozen, turned off, or the object is set to invisible by the source CAD application. When a connector sees a visible graphic object which is not on a frozen or turned off layer, it tries to get the displayed geometry. If it does not get the geometry for any reason, it logs an informational message about geometry not found from the object.  

Cause:
Causes to this message vary, with some legitimate and others potential errors. A block reference (aka an INSERT entity in AutoCAD) that contains no displayable child entity, a Civil 3D object that is not displayed in the model per its style display control, or a polyline that has insufficient points, etc. are examples that may be considered as legitimate because the same objects are not displayed in the source CAD application. A custom object whose object enabler is missing, yet has no bounding box, can also cause this message, albeit with a separate message Dwg_0209 which shows detailed information about the missing object enabler. This may or may not be a concern, and the message may help the user to make the right call. If an object is displayed in the source editor but not seen in the iTwin, it is potentially an error in the connector and this message serves for diagnostic purposes.

Solution:
As causes may vary from case-to-case solutions may also vary. If an object is not displayed in the source product, you can ignore the message. If an object is displayed in the source product but not in the iTwin, please report the issue tos Bentley support for further investigation.

Named Group

Info: DgnV8_0126

Info message: "No BIS grouping created for v8 Named Group element (x) because the Named Group was not converted.."

Issue:
BIS grouping was not created for Named Group element. 

Cause:
Named Group element was not converted.

Solution:
When there is related issue to element (x), after resolving issue for that element Named Group should be created. – Please check Synchronization Report for other error that contains same element (x) issue, this might be root cause why Named Group was not converted.  Refer to root error on Communities, solve issue with provided solution, re-run synchronization and this error should be resolved.

About Base Infrastructure Schemas (BIS): https://www.itwinjs.org/bis/guide/intro/overview/

 

Raster

Warning: DgnV8_0085

Warning message: Raster file [<file name>] 

Issue:

While processing a raster (image) attachment referenced by a source drawing, the synchronizer was unable to open the raster file. Because the image could not be opened, it is skipped and not brought into the iModel. 

Cause:

  • The raster image file is missing, has been moved, or was renamed since the drawing was created.
  • The file is at a location the synchronization cannot reach (for example, a network path that is unavailable or requires credentials).
  • The file is locked, in use by another application, or the account running the job does not have permission to read it.
  • For a secured online image service, the required user name or password was not available.

Effect:

  • This is a warning; synchronization continues and finishes normally.
  • The affected raster image is not included in the iModel, so it will not appear where it was attached in the original drawing.
  • Other content in the drawing is unaffected.

Solution:

  • Confirm the raster image file exists and is available at the location the drawing expects it.
  • If the image was moved, restore it to its original location or re-attach it in the source drawing so the reference points to the correct path.
  • Make sure the location is reachable and that the account running the job has permission to read the file.
  • Ensure the file is not open or locked by another application while the job runs.
  • For a secured image service, provide the required credentials so the service can be accessed.
  • Correct the issue and run the synchronization again.

Additional Information:

  • The message includes the name of the raster file that could not be opened, which helps you locate the missing or inaccessible image.
  • Related raster messages cover cases where the image format is not recognized or not supported, or where an embedded image could not be extracted. If you see several raster messages together, review the image attachments in the affected drawing.
 

Warning: DgnV8_0094

Warning message: Invalid Range  

Issue:

While working out the geographic area covered by an attached reality model (such as a raster image, point cloud, or scalable mesh), no usable extents could be determined for it. This usually means the attachment contains no positioned content, or its extent information is missing or empty.

Cause:

  • The attached reality model or image contains no content that occupies a measurable area.
  • The attachment's extent (its outer boundary) is missing, empty, or not defined in the source data.
  • The attachment may not be positioned in the design, so there is nothing from which to calculate an area.

Effect:

  • This is a warning; synchronization continues and completes.
  • The geographic footprint for this attachment is not recorded, so it may not appear in map- or location-based views and searches that rely on knowing where the data sits on the earth.
  • The attachment's content itself is still processed.

Solution:

  • Open the source file and locate the attached reality model or image named in the synchronization report.
  • Confirm the attachment actually contains data and is not empty.
  • Confirm the attachment is correctly placed and positioned in the design, so it occupies a real area rather than a single point or nothing at all.
  • If the attachment is no longer needed, detach it from the source file.
  • Save the file and submit it for synchronization again.

Additional Information:

  • This affects only the footprint (location extent) of the individual attachment; other content in the file is unaffected.
  • If the file's geographic coordinate system is also reported as missing, resolving that first may clear this warning as well.
 

Repository Link

Error: DgnV8_0053

Error message: Repository link [filename] not found for Sheet Index

Issue:

The connector reports the following error message: "Repository link [filename] not found for Sheet Index".

Cause:

This error is triggered when the connector is processing a sheet index (e.g., a .dgnws or .dgnsi file) and cannot find a corresponding RepositoryLink for a file that is part of that index.

During the synchronization, when building the sheet index in the iModel, the connector looks for the RepositoryLink for each file referenced in the source sheet index. If a link is not found, it means the file containing the sheet was not processed. This can happen for a few reasons:

Solution:

To resolve this error, follow these steps:

1.Verify File Presence and Accessibility:

Check if the  file mentioned in the error message (e.g., [filename]) physically exists at the location specified in the sheet index or your synchronization job's configuration.

Ensure that the connector has the necessary permissions to access this file.

2.Review File Paths and References:

Carefully examine all file paths within your sheet index (.dgnsi or .dgnws file), synchronization configuration, and any manifest files. Look for:

Typographical errors in filenames or paths.

Incorrect relative paths that might resolve differently in the connector's execution environment.

Outdated paths if the file has been moved or renamed.

3.Remove Invalid References:

If the file <filename> referenced by the <worksetName>.dgnsi or <worksetName>.dgnws file is no longer valid (e.g., it has been permanently deleted, moved without an update to the sheet index, or is simply not needed in the iModel), you must remove its reference from the sheet index. This ensures that the connector does not attempt to find a non-existent file.

 

View

Warning: Revit_0033

 Warning message: No 3D views were found in the Revit model, some of the components could be missing in the iModel, consider adding a Default 3D view in the Revit file.

Issue:

Cause:

Solution:

 

Georeferencing / Attributes

Warning: Ifc_0034

 Warning message: "IfcSite.<Attribute Name> is not set in the IFC model. (where Attribute Name can be RefLatitude, RefLongitude, etc.)" 

Issue:
A required or expected attribute on IfcSite is missing in the IFC file. Examples include RefLatitude, RefLongitude, or RefElevation. Missing site attributes can negatively affect georeferencing and spatial context.

Cause:

Solution:
This is an issue with the source application that generated the IFC model and needs to be corrected by the application that is generating this IFC model. Please refer to the buildingSMART documentation on IfcSite attributes.

  1. In the authoring application, verify that the site location is fully specified, including:
    • Latitude (RefLatitude)
    • Longitude (RefLongitude)
    • Elevation (RefElevation), if applicable.
  2. Ensure georeferencing options are enabled and correctly configured in the export settings.
  3. Re‑export the IFC file and confirm that IfcSite contains all required attributes.
  4. If accurate coordinates are not yet available, coordinate with the project team to establish correct georeferencing parameters before export.