Product(s):	Exor Enquiry Manager
	Version(s):	4.7.0.1
	Environment:	N/A
	Area:	Enquiries
	Subarea:	Alerts

Problem

After creating an alert based upon criteria within Enquiry Manager, the following error message appears:

ORA-29278: SMTP transient error: 421 Service not available

 

Solution

Ensure the SMTP server is up and running. 

Also, ensure the user has the role 'EMAIL_USER' against their account.

 

Original Author:

Fezan Khan