Product(s):	Exor Enquiry Manager
	Version(s):	04.08.00.01
	Environment:	Windows 10
	Area:	Other
	Subarea:	N\A

Problem

1.Email issue

2. Duplicate record issue in PEM

3. Non creation of PEM record Issue

Solution

1.Email issue

Mail users form has an invalid email address as the default email address for user ef Form Unassigned.

This email address is deliberately not valid - so the person will not get an email notification –  this was intentional so person would not want to get all this information. However, an address has to exist for the process to work.

I have spoken to the person whose email is currently assigned and they believe we were requested to assign a non-customer address to prevent an email address being swamped with messages. If you wish to alter this - then just amend from the mail users form - this should then redirect traffic to the new address. Beware the address will get a lot of email.

The SMTP error is likely to be due - to both incorrect email address and maybe your email relay not being able to send out to non enfield addresses.

2. Duplicate record issue in PEM

I would suggest there is a strong possibility that two calls are being made to the API a second apart, thus two records are created - we can see the difference from the screenshot when seconds ARE available.

You need to look at the calling system to find out why two calls are being made – does the calling system have a log of each call made? -  We can only create data from an API call.

 Given there is one second between each record created - it seems the calling system could be calling the API twice in quick succession.

3. Non creation of PEM record Issue

It looks like Annarita tried to create the record around 17:27. However, there is no record in the system – so does the person who tried to create   remember a timing out, break in connection, or error message being displayed that may have prevented the record from being created?