Problem Description:

When we are trying to delete a file we are getting the below error and when we check for error from the database side we are not getting any files or any job errored out:

Root Cause:

There might be a problem while copying/converting the file by a background service when user tried to upload the file. Or might be any stuck job in the pending_m3_requests table.

Workaround:

Issue generally comes when the SQL server Connection failed and we have to restart their queues so that connection can be establish again. That helped them to clear the queues and delete the files.

Hope It will help to resolve the issue!