Not able to open file on selecting file link, Error : File does not begin with '%PDF-'


  
 Applies To 
  
 Product(s):eB Web
 Version(s):15.06, 16.x.x
 Environment: N/A
 Area: File
 Subarea: N/A
 Original Author:Priyanka Kale, Product Advantage Group
  

Problem Description :

User is able to open file using Brava but not able to open it on selecting directly file link. User is getting error related to pdf as shown below

Root Cause:

This is not actually eB issue but issue related to acrobat reader appears while using eB Application.

Solution :

 Make sure that browser should not have any adobe add-ons enabled.

Disable the add-ons would resolve the issue

Reference :

http://www-01.ibm.com/support/docview.wss?uid=swg21579802