| Product(s): | AssetWise Asset Reliability | ||
| Version(s): | 6.2+ | ||
| Environment: | ODC | ||
| Area: | N/A | ||
| Subarea: | N\A |
Problem
Online Data Collection indicator readings are not being collected.
Solution
Open the Settings Editor for the server instance(s) that runs the ODC service, and add the following logging:
- Open the Settings Editor for the Service that runs the ODC server instance.
- Click on the Logging tab.
- On the What to Log tab, click on the New Rule toolbar button (
), and select the New Empty Rule option.
- On the New Rule dialog, enter Ivara.ServiceProvider.ODC.* in the name property, and set minlevel to Debug.
- Click the OK button to save
- Click the Save button on the Settings Editor dialog.
- Start the Service that runs the ODC server instance.
Review the ODC service's server log file, looking for messages that pertain to the ODC Polling Rule that is not collecting indcator readings, if no readings are collected for the polling rule.
If the problem is specific to one indicator tag, look for a message pertaining to the indicator in question.
If you require assistance the the log file review, please submit at Service Request to APM Support clearly stating the problem area. Be sure to attach the ODC server log to the Service Request.
NOTE: After messages have been logged for the problem Polling Rule and/or problem Indicator Tag, remember to turn off ODC logging. This can be accomplished by returning to the Settings Editor utility, and deleting the Ivara.ServiceProvider.ODC.* logging rule. The change will be effective immediately, so there is no need to stop & restart the ODC server instance.