Product(s):	APM Implementation and Performance Management
	Version(s):	N/A
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem:

Users may face some issues while using APM Mobile Inspection application, for example;

     1. iOS/Android application shows that all the readings are uploaded to server, but iOS/Android Device >> Synchronization view >> Upload Transactions tab on client shows empty transactions.

           

     2. Whenever the data is downloaded or uploaded to/from Mobile Inspection application, iOS/Android Device >> Synchronization view >> Synchronization History tab shows synchronization type Differential Download, Full Download, Upload with completion status as Started.

           

     3. Readings entered in the iOS/ Android application don’t get uploaded to server.

Solution:

In order to troubleshoot these issues, first confirm if the User who is performing download and upload activities on Mobile Inspection application has a security profile assigned to him/her.

If yes, make sure the four classes mentioned below are editable in the corresponding security profile;

1. Synchronization history
2. Mobile computing audit info
3. Mobile computing activity
4. Upload transaction

If the problem persists even after making these classes editable in the security profile, please submit a service request.

See Also:

• “Security” in APM Help
• Service Request: 7001085594

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0088986