| Product(s): | AssetWise Asset Reliability | ||
| Version(s): | 6.2+ | ||
| Environment: | ODC | ||
| Area: | N/A | ||
| Subarea: | N\A |
Problem
e.g, Report design will not save.
Solution
Open the Settings Editor for the thick-client instance used for the report design, and add the following logging:
- Open the Settings Editor for the thick-client instance.
- Click on the Logging tab.
- On the What to Log tab, click on the New Rule toolbar button (
), and select the New Empty Rule option.
- On the New Rule dialog, enter Ivara.Client.Designer.Reports.* in the name property, and set minlevel to Debug.
- On the What to Log tab, click on the New Rule toolbar button, and select the New Empty Rule option.
- On the New Rule dialog, enter Ivara.Reporting.* in the name property, and set minlevel to Debug.
- Click the Save button on the Settings Editor dialog.
- Close the Settings Editor dialog.
- Create/Open the report, make the required revisions.
- Save & Exit the report dessigner.
Review the thick client's log file, looking for messages that pertain to the new rules.
If you require assistance the the log file review, please submit a Service Request to APM Support clearly stating the problem area, if there is no current service request. Attach the thick-client log to the Service Request.
NOTE: After messages have been logged for the problem, remember to turn off logging for the new rules. This can be accomplished by returning to the Settings Editor utility, and deleting the Ivara.Client.Designer.Reports.* and Ivara.Reporting.* logging rules. The change will be effective immediately, so there is no need to stop & restart the thick-clientinstance.