Product(s):	APM Implementation and Performance Management
	Version(s):	7x
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Problem

We have been getting some transaction hang ups during certain types of transactions. 

Examples:

• When a purchase demand closed, sometimes the "closing demands" window will just sit and scroll and never close. 
• While working with a purchase order and trying to copy a PO line the "copying" window opened and never closed. 
• When browsing for and adding materials to Requisition
• When creating an invoice, the progress dialog never gets dismissed even though the invoice is created.

It is not happening on all clients, only on the one.

Solution

Client reported that since they repackaged and deployed an update to the Smart Client and the problems stopped. 

There was no specific change to the client, they just forced a fresh package and deployment on the Smart Client.

Perhaps there were damaged files on the machine that was having troubles and these were replaced with the Smart Client deployment. 

If you are chasing an intermittent problem similar to the above, after checking that a reboot does not clear the problem, it seems worth a try to either

• Repackage Smart Client and deploy an update or
• Un-install and re-install the Smart Client on the problematic machine

If this does not work, submit an SR, we will help with troubleshooting.

We will need to look at log files, please submit with SR. 

See Also

If hang persists, APM Support can investigate further by looking at memory dumps of the hung process.  See the following article to collect full memory dump:

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0089254

 

Original Author:

Giselle Notte