Applies To
	Product(s):	SELECTserver
	Version(s):	pre-XM Edition
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

 

 

 

 

 

 

 

 

Overview

Follow these steps if you are having issues with the License Manager in SELECT Server.

1. Are you unable to start the LMServer service?

• It may be that the license.lic file is either not present in the SELECT Server directory or is named incorrectly. If it is there and appears correct, choose View > Options in Windows Explorer. In the View tab, turn off "Hide file extensions for known file types". Then look at the file listing again. If it has a .txt extension, rename the file so it is called license.lic. Notepad commonly adds .txt to the end of file names rather than honoring the intended extension.

2. Is TCP/IP installed and configured correctly on the client and server?

    Use the following commands from the client to check IP connections:

• c:\ping <serveripaddress>
  Ping is a utility that sends out a packet to a host and waits for a response. It is used to check if a host is up and communicating on the network. If no response is received, then check to be sure you have the correct IP address and that the computer you are trying to connect to is up and running. If it is up, check network connections and configurations.
• c:\ping <servername>
  If no response is received, then check to be sure you have the correct spelling of the computer name and that the computer is up and running. Also check that DNS is installed and working properly. This could be an indication that name resolution is not working. Add the following line to the msj.lic file: 
                         SERVER="<Server Name>" IPADDRESS="<Server IP Address>"
• c:\tracert <serveripaddress>
  c:\tracert  <servername>
  This command lets you find out how may routers are between your host and the host your are trying to connect to. It communicates with each device as it passes through. If it times out and you don't reach your destination then you could have a bad router, router table, or other physical component on your network.
• c:\ipconfig /all
  This command will give you information about your computer's network configuration
• c:\arp -a
  This command displays the IP-to-Physical address translation tables used by address resolution protocol (ARP). Displays current ARP entries by interrogating the current protocol data.

3. Is the SELECT Server license file being read properly?

• Open the License Manager page (http://:3999) in a compatible Web browser (Internet Explorer 4.x or higher or Netscape Navigator 4.x or higher). Click on "License List" and check the first table called "Current Features". If the total is 1, and the "Feature Summary" shows only "No Products Licensed Commercial", then License Manager is still reading the test license file that comes delivered with SELECT Server. If the total is 0, check the contents of license.lic for the following:
  •  
    • Contents of file should be left justified.
    • The contents should be plain readable ASCII text and should look exactly like the body of the E-mail sent by Bentley registration. If the license.lic file is not in ASCII text form, recreate the file by saving the attachment that came with the email as license.lic, or copy and paste the contents of the email into notepad then save the file as license.lic.

4. Is the client license file set up properly?

• Make sure the client license file extension is *.lic not *.lic.txt.
  
  • For MicroStation/J ..\Bentley\Program\Licensing\msj.lic
  • For MicroStation V8 ..Program Files\Bentley\Program\Licensing\msv8.lic
  • For all other products client license files names and locations see TechNote 8174.
• Open a text editor and check the following:
  
  • SERVER should be all capitals. There should be no spaces in the line. Example: SERVER="servername" 
  • If an error message is received that says "Unable to resolve IP address", hard coding the IP address often fixes the problem. Put a space between the two arguments. Example:
           SERVER="servername"<space>IPADDRESS="255.255.255.255"

5. Does the client's system clock match the server's system clock?

• Right-click on the clock in the system tray and choose Adjust Date and Time. Make sure to check the time, the date, the time zone and the AM/PM setting.

6. Have changes been made to any other configuration files?

7. Has the old-style license pooling been disabled?

• If you are receiving an error that mentions any problem with the "license pool", check and make sure the following files are changed to *.txt so they will not be read as configuration files:
  • c:\bentley\workspace\standards\license.cfg
  • c:\bentley\workspace\standards\site.cfg

8. Is the MS_USERLICENSE variable set correctly?

• This variable is found in the Workspace > Configuration menu in MicroStation. Launch MicroStation and choose the 15 minute tryout. Open a drawing then choose Workspace > Configuration. Make sure the the MS_USERLICENSE variable is pointing to the correct client license file.
• Default directory locations for the client license files are:
  • For MicroStation/J ..\Bentley\Program\Licensing\msj.lic.
  • For MicroStation V8 ..Program Files\Bentley\Program\Licensing\msv8.lic
     

See Also

Product TechNotes and FAQs

Licensing TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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