OpenTower iQ - FAQ


This page answers frequently asked questions about OpenTower iQ

OpenTower iQ app runs in your web browser and does not require any client software or plug-in to be installed on your computer. Below you will find information about supported browsers and hardware recommendations to provide you the best visualization experience.

Compatibility

We use WebGL to display 2d and 3d geometry in views.  You can check if your browser is compatible on https://connect-imodeljscompatibility.bentley.com/.

In addition, check compatibility here - https://get.webgl.org/

Browser Support

The OpenTower iQ app is supported on the latest versions of these browsers.

Note: Internet Explorer and Edge "old version" are not supported.

Note: Other Chromium-based browsers will likely work fine, but are untested.

Minimum System Requirements

In order to run OpenTower iQ, you will need this minimum hardware specification.

Processor

Intel® or AMD® 64 bit processor 1.0 GHz or greater.

Memory

2 GB 

Video

Intel HD Graphics 520

Graphics API

Direct 3D version 11 or later

OpenGL

Screen Resolution

1024 x 768 or higher.

Recommended System Requirements

While the minimum requirements will allow you to use the app, these recommendations will provide better performance with a higher frame rate and allow you to view larger models.

Processor

Intel® or AMD® 64 bit processor 2.8 GHz or greater.

Memory

8 GB or more.  More memory almost always improves performance, particularly when working with larger models. 

Video

Dedicated graphics card with a minimum of 2 GB VRAM or more.

Improving Graphics Performance in Laptops

Many laptops have an integrated graphics card and a more powerful discrete graphics card. For best performance, it is recommended to always use the discrete graphics card.

In Windows 10:

  1. Open Graphics Settings in the Control Panel.
  2. Select Classic App.
  3. Browse to the location of your internet browser.
  4. Select it, and choose Options.
  5. Select High performance. After your browser is restarted, it should always use the discrete graphics card.

Security, Data Governance and Compliance

The data centers are SOC-2 certified. Our information security management policies are certified to ISO-27001 standards and our processes are aligned with Information Technology Infrastructure Library (ITIL) best practices for IT services management.

Further information regarding our cloud security credentials can be found here: https://www.bentley.com/en/trust-center

Other Questions or Problems

Please report them here - https://apps.bentley.com/srmanager/opentoweriq

Suggestions for New Features

Please post your ideas here - https://communities.bentley.com/products/opentower/i/opentower