Applies To
	Product(s):	Bentley FlowMaster
	Version(s):	08.11.01.03
	Environment:	N/A
	Area:	Installation
	Subarea:
	Original Author:	Mark Pachlhofer, Bentley Technical Support Group

 

 

 

 

 

 

 

Error or Warning Message

Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Explanation

Error 1722 is a generic Microsoft installer error that can be output for number of reasons. The best thing to do in many cases when you get this error message is to diagnose it further by getting an installation log file.

*Note: This log file generation is for a 2009 InstallShield installer package so this process may be different for the installer that you have.  You can contact the technical support group for the product you have questions on to find the installer type or try basic install switches such as \help or \log after the file path for the executable is provided.

Steps for creating an installation log file

See below Wiki for more on log files:

Generating a log file for installation problem troubleshooting 

1. Open the run dialog window (Start button > Run)

2. Enter the file path to installation executable file that is causing the problem (ex. "C:\Users\my_name\Desktop\FlowMaster_08.11.01.03.exe" )

3. Follow this with a space and then the switch  /v"/l*

4.  Follow this with another space and then a file patch location that the log file should be saved in. (ex. "C:\Users\my_name\Desktop\LogFile.txt"

Here is an example of what it looks like all put together:

"C:\Users\my_name\Desktop\FlowMaster_08.11.01.03.exe" /v"/l* "C:\Users\<User_Name>\Desktop\LogFile.txt""

In this example I called my log file "LogFile", but you can name it whatever you like.

     5.   After the log file is created open it and look for more detailed information about the issue or submit the log file to technical support along with a complete description of your problem