| Product(s): | WaterGEMS, WaterCAD, HAMMER, SewerGEMS, StormCAD, SewerCAD, CivilStorm, PondPack |
| Version(s): | 10.00.XX.XX and higher |
| Area: | Licensing |
When multiple instances of the products above are running on a machine, will it be counted as multiple separate license usage, or one single license usage?
For example SewerGEMS Standalone is open twice on the same computer, or WaterGEMS Standalone is open along with WaterGEMS for ArcMap.
Multiple instances of the same product ID and feature string count as a single usage.
It is unlikely that a computer will have two instances of the same product using two different feature strings (for example 1000 pipes for one and 5000 pipes for another), but if that were to happen then the license usage would increase. (each unique feature level usage would be counted separately)
Note that the Subscription Analytics reports will show a peak usage of one for each of the feature strings.
The Subscription Entitlement Service (SES) primarily tracks product usage by the number of unique machines reporting within specific time intervals: 10 minutes for SELECT subscriptions or one day for ELS and E365. Consequently, if multiple instances of the same product are used simultaneously on the same machine, they will be counted as a single usage.
Hydraulics and Hydrology Product Licensing (Activation) FAQs and Troubleshooting [TN]