Error installing on Windows 7: 0x800713ec Failed to read registry value


Product(s):WaterGEMS, WaterCAD, HAMMER, SewerGEMS, SewerCAD, CivilStorm, StormCAD
Version(s):CONNECT Edition, V8i SELECTseries 4 and above
Area:Installation

Problem

An error is generated when trying to install a OpenFlows product on Windows 7:

0x800713ec Failed to read registry value.

Solution

This is occurring because of the version of Windows 7. The latest OpenFlows product versionsĀ are certified to run on Windows 7 SP1. Install Service Pack 1 (or upgrade to a later version of Windows) and then install the program.

See Also

Product Compatibility