gINT and HoleBASE Product Support
Following the gINT and HoleBASE product support announcement in January 2023 a Frequently Asked Questions document has been created to provide further details and outline migration options.
Please note you need to be signed into communities to download the FAQ document.
Both product lines will continue to be supported at the current level, with service requests handled daily and releases made available as required for critical enhancements and security updates.
The following table illustrates which software is currently supported and in which platforms that software is supported within.
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|
Excel Extension |
Autodesk Civil 3D | |||||||
|---|---|---|---|---|---|---|---|---|---|
|
Windows 10 |
Windows 11 |
Office 365 |
2019 |
2020 |
2021 |
2022 |
2023 |
||
| 32bit | 64bit |
64 bit |
32bit 64bit |
64bit
|
64bit | 64bit | 64bit | 64bit | |
|
HoleBASE Professional / HoleBASE Professional CONNECT Edition |
 |
|
|
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|
HoleBASE Standard / HoleBASE Standard CONNECT Edition |
|
|
|
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| HoleBASE Data Entry Module /
HoleBASE Data Entry CONNECT Edition |
|
|
|
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| HoleBASE Template Studio /
HoleBASE Template Studio CONNECT Edition |
|
|
|
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| HoleBASE Extension for Microsoft Excel /
HoleBASE Excel Extension CONNECT Edition |
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|
|
|
|||||
| HoleBASE Extension for AutoCAD Civils /
HoleBASE Civil 3D CONNECT Edition |
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|
|
|
|
|
|
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| KeyLAB /
KeyLAB CONNECT Edition |
|
|
only 64bit |
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Microsoft SQL Server Support
The following table indicates what versions of SQL Server are supported by which products.
| Microsoft SQL Server Version | ||||
|---|---|---|---|---|
| 2016 | 2017 | 2019 | 2022 | |
| HoleBASE | |
|
||
| KeyLAB 2 | |
|
|
|
Limited Support Software and Platforms
Limited Support indicates that no further development is planned for these, however workarounds and solutions will be provided where possible.
- Microsoft Office 2007, 2010, 2013
- Microsoft SQL Server 2008
- KeyAGS
No Longer Supported Software and Platforms
No longer supported indicates that the software has now been retired with no further development planned. Support will no longer be available.
- HoleBASE 3.1
- HoleBASE Reporter
- Vforms
- KeyHOLE
- KeyLAB 1
- MonitoringPoint
- Windows XP
- Windows Vista
- Windows CE
- Microsoft Office 2003
- Microsoft Office 2007
- Microsoft Office 2013
- AutoCAD (All)
- AutoCAD Map (All)
- AutoCAD Civils 2012
- AutoCAD Civils 2013
- AutoCAD Civils 2014
- AutoCAD Civils 2015
- AutoCAD Civils 2016
- Microsoft SQL Server 2005
N.b. This list is not all inclusive.
Please contact the support team for any clarification or queries with the above.