SACS Executive Failed to open SACS_RELEASE Registry Key.


Problem

When attempting to open SACS Executive for SACS 13.2, you may get the following errors:

Registry Error 1
Registry Error 2

These are errors are most likely occurring because SACS was installed by another user on the machine and the registry keys have not been initialized for the current user. This post will address how to migrate the registry keys to the current user.

Solution

  1. Download the attached text file, SACSRegistryEntries.txt, this file contains the default registry key values when installing SACS.

    SACSRegistryEntries.txt

  2. Change the file extension to .reg, so that the file is associated as a registry key file. Your file should now look like this:

Registry Key File
  1. Double-click the registry file to apply the default registry values. You should get a few prompts regarding your registry. Click yes to proceed.
UAC Prompt
Registry Editor Prompt

You should get a notification that the registry values have been applied:

Registry Editor Result
  1. Try reopening SACS Executive. If the problem still persists, please submit a service request so we can further help you with the issue.