Problem:

When using multiple monitors, command dialogs appear behind or blocked by the application window itself, why?

Solution:

Perform the following tests:

1. Open AutoPIPE

2. Select Command Open Recent, select the smallest model available

1. 1. Using the Mouse, highlight any support, and select Modify Support OR double click the support
      • Does the Support dialog appear correctly?
        
        • If no, press ESC button on keyboard and step #3 below
        • If yes, go to next line
   2. Select an active point and try to insert a new Run.
      • Does the Insert Run dialog appear correctly?
        
        • If no, press ESC button on keyboard and step #3 below
        • If yes, go to next line
   3. Select an active point and try to insert a new Valve.
      • Does the Insert Valve dialog appear correctly?
        
        • If no, press ESC button on keyboard and step #3 below
        • If yes, go to next line
   4. Select Static Analysis Sets (Analysis > Setup > Static Analysis Sets) command.
      • Does the Static Analysis dialog appear correctly?
        • If no, press ESC button on keyboard and step #3 below
        • If yes, go to next line

3. Do all 4 dialogs above appear without an issue?

• • If yes, then try searching for a different KB article, this one is dedicated to a different problem than you currently have. 
  • If no, one or more of the dialogs above did not appear correctly, continue to step #4 below.

4. Open Windows Display Settings to see how these multiple monitors are arranged:

Example:

   

Try orienting your monitors as shown by Config #1 or #2, and repeat test above. 

Does all of the dialogs now appear correctly. 

If yes, this is a known issue (1707171) and will be fixed in a future version of AutoPIPE

Please log a new technical support case, mention this KB article.

In the case, please provide the version of Windows being used, (select the Window's search bar and enter "WINVER", run this command to display version of Windows installed) Example:

• •