Q. Product is disabled due to usage logs not being sent... message appears in BLT, why?


Answer: 

One or more of the following reasons will fix this issue. 

Send Logs to Bentley Server.

  1. Open BLT (Bentley Licensing Tool)
  2. Select Tools> Send Logs now> in a few moments the application should have communicated all of the usage logs to the Bentley Server
  3. Next, close out of BLT, log out of Connection Client, Log back into Connection Client, and try to start the software in question. 
  4. Does the application start without issue?
    1. If Yes, great, stop here and continue working...
    2. If No, continue below. 

Add FIPSENABLE Key

  1. Run Windows REGEDIT command.
  2. See KB article here.
  3. After restarting the computer try to start the software in question.
  4. Does the application start without issue?
    1. If Yes, great, stop here and continue working...
    2. If No, log a new case for Licensing department attach screen shots of BLT Product status tab, showing the message mentioned above, and reference this article.