In order to provide early access to functionality not currently available in a current release, Bentley can provide a builds of software in a restricted virtual environment (VM). This is offered to users as an Early Access Program (EAP).
This VM service means that there is no requirements to install any software locally to try the new functionality. However, specific access will need to be granted to each user which will be provided when the names of the users are provided to the team holding the EAP.
Users who have been invited to access this software are provided a link to a cloud based service called Frame by Nutanix. This allows day to day work to be continued without affecting any locally installed formally released software.
If your organization has engaged in an EAP and you
Troubleshooting
1) No access
Sign in with option 'Bentley Identity Provider' fails
Suggested Actions
Confirm with you admin that you are intended to be included in the EAP and then contact the Bentley contact for the EAP to allow access to the Nutanix VM.
2) Negotiation Timeout error code 5007,
Issue establishing a connection between local computer and the Nutanix environment due to network connectivity problems or firewall restrictions.
Suggested Actions
- Try a Different Browser: Sometimes, the issue can be with the browser itself.
- Clear Browser Cache: A cluttered browser cache can sometimes cause connection problems.
- Verify Firewall Settings: Firewalls might be blocking the connection to the Nutanix environment. The following table shows ports used by the framework. Please confirm with your IT Admin if the firewall setup at your end allows internet communication via these ports. Usually, these ports are permitted unless explicitly turned off by the IT Admin.