Overview: This is intended as a guide to the PW Web logging files for widespread issues. 

 

Products and versions: 

ProjectWise web applications including PW Web, PW Deliverables Management, PW Drive

 

Client-side logs:

1. Network Logs (.HAR)

When working with an issue that covers one specific feature, workflow, or function broken you can focus on collecting network queries that run specifically when the action is taken. This allows us to have a more focused view of what is going on with the issue.

• Identify the functionality that is broken and needs to be tested
• Open the developer tools
• Navigate PW Web to where the broken functionality can be tested
• Clear all network logs from the developer tools
• Perform the affected functionality until it is completed
• Stop recording network logs
• Download logs in .har file
• Check file to ensure the expected queries were saved

• https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting.

2.Console Logs: (gather these for any web issue)

Collecting console logs (Chrome browser only) - Google Docs Editors Community

3. PWDM Logs (For any PWDM Connector errors, capture these logs.)

C:\Users\user.name\AppData\Local\Bentley\Logs\pwdm.log (gather pwdm.log through pwdm.log.13, all that are available)

4.Network issues:(Wireshark logs)

               Wireshark · Download

5. ProjectWise Drive (Gather these for Drive cases)

C:\Users\{userName}\AppData\Local\Bentley\Logs\ProjectWise Drive

FYI - The log collector also zips up installation logs, but they are not needed in this case.

 

Server-Side Logs:

Server logs are an essential piece of data because they contain information that cannot be found anywhere else. For example, server errors and user access records along with a host of additional data. 

1. SVCLOG:

WSG API logs:

1. 1. If PW WSG version is older than 24.00.01: [WSG machine] *.svclog files located at PW WSG plugin working directory. Default location: "C:\Program Data\Bentley\WSG\WorkDir\02.06\Logs\"
   2. If PW WSG version is higher than or equal 24.00.01: [WSG machine] Bentley.Mas.log files. They can be found in this path: "C:\Users\Public\Bentley\Logs"

 

2.ECPlugin Logs:

[WSG machine] The Bentley.Mas.PWECPlugin.log files. They can be found in this path: "C:\Users\Public\Bentley\Logs"

 

3.IIS Logs:

[WSG machine] IIS logs that captures all WSG requests. Default location: “C:\inetpub\logs\LogFiles\Folder1” Take only the files that captures the dates when the issue occurred.

Additionally, Provide dmskrnl logs. [PWDI machine] dmskrnl.log files. They can be found in this path: "C:\Users\Public\Bentley\Logs”