What is the Problem?

• The token is valid during one year, after that period it is necessary to renew.
• The Digital Twin is not receiving sensor data anymore because the sensor data pusher token expired.

How to Renew the Sensor Pusher Token?

Steps are the following:

1. The Digital Twin administrator should first create the new Access Token selecting Administration > Access Tokens - Edit

2. Click on “Plus” button (+) to set a new Token. You can leave the existing one that is about to expire – it will be removed automatically after expiration.
3. Adjust the Expiration date – The maximum period is 1 year ahead.

4. Copy the Token and save it in a secured folder.

5. Click Ok.
6. Access the machine where the sensor pusher (OFOSC) is installed.
7. Go to services >> search for the OpenFlows Onsite Coordinator service and stop the service.

8. Access the C:\ or D:\ drive of the machine and look for the OFOSC installation folder.
9. Open the ServiceSettings.ini file using a text editor (for example with notepad).

10. In the “Commonly Edited settings” section lookup the parameter “Service_PersonalAccessToken” and replace the characters that appear there by the new token copied on step 4.

11. Save the ServiceSettings.ini file.
12. Go to Windows Services and Start the OpenFlows Onsite Coordinator service.

13. Check for Errors in the Log files.
14. If you encounter issues, contact Bentley’s support team.