Error message:

"File is already synchronized using a different connector"

Issue:

Users attempting to synchronize files across services or platforms may encounter the error message "File is already synchronized using a different connector." This error indicates a conflict that prevents the synchronization process from proceeding because the file in question is already linked to another connector.

Cause:

This error occurs when the user tries to sync a file that has been previously synchronized or mapped with a different connector. When the system detects that the file is associated with another synchronization relationship, it halts the operation to prevent any potential data conflicts or duplication.

Solution:

To resolve the issue and successfully synchronize the file:

• Locate the file that is causing the synchronization conflict.
• Unmap the file from the existing connection